Job Description:
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Essential Duties and Responsibilities
- Provide roadside assistance in a safe, professional, and timely manner, free of accident, injury, or damage.
- Emergency roadside repair on vehicles due to breakdown, malfunction, and tire failure.
- Arrange a tow for the customer when repair cannot be completed on roadside.
- Keep accurate records of time and material used during services for billing.
- Ensure quality customer service through professionalism, timely response, courtesy, and accuracy of repair.
- Perform diagnostic and operating tests prior to repairs and/or replacements.
- Have knowledge and understanding of, and comply with OSHA safety laws, rules and regulations in the performance of duties. Ensure no harm to oneself and/or to others.
- Wear proper PPE (personal proactive equipment), use tire cages. Follow all other safety policies and procedures.
- Timely complete all required paperwork associated with assigned duties, including complete electronic invoicing and communicating with dispatchers, customer signatures, payments at time of service, photographs, etc. as directed.
- Assist with towing needs as directed including wrecks, recoveries, and transloads.
- Assist with repair shop needs as directed including repairs, replacements, and maintenance.
- Assist with transport heavy haul needs including repairs, replacements, and maintenance of trucks, trailers, and dolly swapping or stacking (may include use of forklift).
- Maintain a safe, clean, neat, and orderly truck, inside and outside.
- Must adhere to a flexible work schedule that includes 24 hours a day, 7 days a week.
- Job responsibilities require coordination with dispatchers, management, and administrative staff.
- Attend and participate in meetings and conferences as required.
- Promptly and professionally address customer needs to ensure their satisfaction. Customer satisfaction is of utmost importance.
- Promote the Company’s mission and values at all times with staff and customers.
- Predictable and regular attendance is required.
- Performs other site and position specific duties as assigned.
Successful candidates will share our core values:
- Positive attitude
- Resourceful
- Integrity
- Dependable
- Excellence
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls. The employee is frequently required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
Physical requirements necessary include constant standing, walking, stooping, kneeling, crouching, and crawling, with infrequent opportunities to sit. Wearing steel or composite toe shoes or boots during work hours are a requirement of this position. Ability to work in wet or humid conditions as well as extreme cold or heat. Occasionally may be required to perform work in the evenings or on weekends.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently.
Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Employment offers are contingent upon an applicant's consent to and completion of pre-employment screenings consisting of referral checks, criminal background checks, MVR check and drug screening.
Mangum’s Towing & Road Service is an equal opportunity employer.
Job Requirements:
Requirements, Experience, and Abilities
- Must have experience in the diesel/trailer repair industry in a shop or mobile setting.
- Experience in many different areas of trailer repair. Welding and/or tire experience is a plus.
- Must be able to work various hours including nights, weekends, and extended hours as needed.
- Must have valid driver's license and good driving record.
- Be able to provide tools to perform job responsibilities.
- Basic computer skills.
- Strong mechanical aptitude and troubleshooting skills
- Ability to thrive in a fast-paced environment.
- Must have good work ethic and be dependable.
This position is vital to our continued success and we will pay accordingly based upon experience and knowledge of industry.
Position Offers: Great benefits, PTO, 401k, and more!