Enrollment Agent I

• Provide superior customer service to internal and external customers
• Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment, including computer hardware and software
• Verify customer identity and scan required documents into database system
• Successfully complete required biometric and data capture processes and paperwork on each customer
• Track processing time for each applicant and ensure applicants are processed in appropriate order
• Perform biometric processing to include capturing quality electronic fingerprints, photographs and signatures to meet or exceed program accuracy standards
• Create opportunities to add value for customers through the upselling of retail products and services (if applicable)
• Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents/information are safeguarded at all times
• Adhere to all company and departmental policies relating to Enrollment Center standards, including adherence to signage, branding, and employee attire policies
• Performs Enrollment Center Sustainment responsibilities on a daily basis
• Performs administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, submit updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary

Ability to travel for activities such as backfill at local enrollment locations, meetings, classes, and workshops.

• Occasional overnight travel as required; should not exceed 25% of the time
• Travel by air may be required for initial company training, as well as occasional new program or services training

Job Type: Full-time

Salary: $17.12 per hour

Benefits:

• Health insurance

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• Signing bonus

Ability to commute/relocate:

• Allentown, PA: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Sales: 1 year (Preferred)

Work Location: Multiple Locations