Teller / Retail Banker

POSITION SUMMARY

Major accountability of this position is performing routine paying and receiving services for bank customers as needed.    Accurately counts and balances teller drawer along with teller computer software.  May work with customers on retail services such as safe deposit box enrollment, maintenance, entry, along with other basic retail functions.  Performs routine duties with minimal supervision.

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ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily.  Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

1. Demonstrates accuracy by maintaining appropriate teller records with teller capture software.  Daily balances assigned cash drawer quickly and accurately with a minimum number of long/short days.  Balancing time should not exceed 15 minutes.
2. Provides retail banking customer service by following standard banking procedures by issuing personal money orders, cashiers checks, records savings and checking deposits, loan payments, processes account withdrawals, cashing personal and payroll checks, processes credit card advances, night deposits, and mail deposits, safe deposit box lease payments, safe deposit box entry and security and filing of safe deposit box leases, and has basic knowledge of both state and federal bank regulations and MBT policies.
3. Provides high quality customer service by greeting customers, using customer name, asks appropriate questions to determine needs of customer transacting business.  Communicates effectively with other staff in all offices to further enhance compliance, policies, and teamwork on a timely basis.
4. Provides teamwork and support in all areas by assisting other customers and employees that are not within your normal job duties.  Builds customer relationships by assisting in non-essential duties involving fairs, parades and other bank activities as required.
5. Provides information by promptly answering telephone, directing customers to proper personnel, and answering basic customer inquiries.  Transfers more complex inquiries to proper personnel.
6. Provides quality service to customers and bank by meeting all customer relationships by responding to customer questions with referrals to MBT Investment Department, MBT Insurance Department, and other bank products.

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POSITION QUALIFICATIONS

Competency Statement(s)

• Accountability – Ability to accept responsibility and account for his/her actions.
• Accuracy – Ability to perform work accurately and thoroughly.
• Adaptability – Ability to accept ongoing changes.
• Analytical – Ability to use thinking and reasoning to solve a problem.  Ability to comprehend mathematical calculations such as addition, subtraction, multiplication, division, and calculations of interest and any other skills as needed.
• Communication, Oral – Ability to communicate effectively with others using the spoken word.
• Communication, Written – Ability to communicate professionally with interpersonal, concise, accurate verbiage along with the ability to write technical processes and procedures.
• Confidentiality – Ability to maintain confidentiality of all customer & employee information.
• Customer Service – Ability to identify customer needs.
• Decision Making – Ability to make critical decisions while following bank policies and regulations.
• Deductive Reasoning – Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.   Knows and understands general accounting procedures such as debits and credits.
• Dependability – Ability to arrive at workstation on time and ready to work.  Covers area according to break/lunch schedules.  Consistently uses Timeclock to clock in/out for payroll purposes, if applicable.
• Detailed oriented – Ability to pay attention to the minute details of a project or task.
• Ethical – Ability to demonstrate conduct that conforms to a set of values and accepted standards which includes adhering to all policies, guidelines, and procedures.
• Flexibility – Ability to accept changes in workload, location, schedules, or duties.
• Interpretation – Ability to comprehend legal compliance and the ability to explain to others.
• Multi-tasking – Ability to work simultaneously on several tasks.
• Productivity – Ability to maintain productivity standards with minimal staffing periods.
• Reasoning Ability – Ability to develop a clear understanding of the banks key functional processes and resources.  Ability to thoroughly understand and apply principles, procedures, compliance requirements, state/federal regulations, and policies related to assigned areas.
• Relationship Building – Ability to effectively build relationships with co-workers and customers.
• Self-Confidence – The trait of being comfortable in making decisions for oneself.
• Stress Management – Ability to maintain composure with a positive attitude during stressful periods, high volume periods, or procedural changes.
• Teamwork – Ability to contribute to a team atmosphere, gets along well with supervisor and peers.
• Time Management Skills – Ability to organize and direct oneself completing all duties in a neat, orderly, and timely manner.

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SKILLS & ABILITIES

Education:           

• High School Diploma or equivalent.

Experience:        

• One year of customer service, money handling experience preferred.  

Computer Skills: 

• Proficiency in the use of basic office equipment, 10-key calculator, keyboarding, Microsoft Office, web-based software, banking software, and overall computer navigation.

PHYSICAL DEMANDS

N (Not Applicable)          Activity is not applicable to this position.

O (Occasionally)               Position requires this activity up to 33% of the time. (2-2.5 hrs/day)

F (Frequently)                   Position requires this activity from 33% - 66% of the time. (2.5 – 5.5 hours/day)

C (Constantly)                   Position requires this activity more than 66% of the time. (5.5 hrs/day)

Physical Demands                                                                                           Lift/Carry

Stand                                                    O                                                             10 lbs. or less                     O

Walk                                                      O                                                             10-20 lbs.                            O

Sit                                                           C                                                             21-50 lbs.                            O

Manually Manipulate                     F                                                              51-100 lbs.                          O

Grasp                                                    F                                                              Over 100 lbs.                      N

Reach Outward                                 F

Reach Above Shoulder                  O                                                             Push/Pull

Speak                                                    C                                                             12 lbs. or less                     O

Climb                                                     O                                                             13-25 lbs.                            O

Crawl                                                     O                                                             26-40 lbs.                            O 

Squat or Kneel                                  O                                                             41-110 lbs.                          N

Bend                                                     O

Other Physical Requirements

• Vision

WORK ENVIRONMENT

The work environment characteristics described here are representative of those that are generally found in a bank office environment.

• Work is generally sedentary in nature.
• The working environment is generally favorable but may have fluctuations in office temperatures.
• Work is generally performed within an office environment with standard office equipment available.
• May have distractions from other people’s conversations, coin machines, and drive-up loudspeakers.

SUPERVISORY RESPONSIBILITIES

None

CERTIFICATES, LICENSES, REGISTRATIONS

None