Job Posting for Customer Service Representative at Mapei Candidate Experience Site
We are currently hiring for a Customer Service Representative. In this position, you will ensure a positive customer experience and strengthen customer relationships through professional, timely, and accurate order processing. You will partner with Sales, Product Management, Accounting, and Operations to ensure all customers' expectations are met and exceeded.
Process customer orders ensuring accurate and timely order entry, assign appropriate ship date, and shipping location.
Resolve credit hold issues with customers, accounting department, and sales. Scan order documents into the optical storage system.
Apply barcodes to documents and scan order documents into the optical storage system.
Coordinate with customers and the shipping department to optimize freight costs and resolve delivery issues.
Process Service-Related Complaints (SRC), and ensure complete resolution.
Manage customer returns in accordance with standard procedures.
Other duties as assigned.
Qualifications
High school diploma or the equivalent plus a minimum of two years plus related experience and/or training.
Ability to work with a personal computer in a Windows environment.
Proficiency in Word, Excel, Outlook, and PowerPoint.
Microsoft Dynamics experience preferred
What's in it for you
Highly Competitive Base Pay
FREE MEDICAL INSURANCE for our employees or the option of a highly competitive medical plan with minimal monthly employee contributions and zero deductibles.
17 Days of paid and sick and vacation time annually (proration applies year one)
Various other company employee-centric perks initiatives; discounted home/auto insurance programs, supplemental life insurance, and more.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Salary.com Estimation for Customer Service Representative in Dalton, GA
$27,128 to $34,047
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