Resident service associate

Summary : The Resident Services Associate provides service and care to each resident based on the individual resident’s service plan.

Essential Functions :

Job Duties :

• Provide outstanding customer experience for residents and their loved ones as well as other visitors to the community.
• Assist residents with activities of daily living, including bathing, dressing, eating, toileting, hygiene and mobility.
• Maintain an awareness of each resident’s general state of physical and mental health and report any changes at once to the Nursing Staff and / or Executive Director.
• Respond to resident emergencies; provide first-aid and arrange for appropriate medical follow-up.
• Assist residents in keeping apartments / units clean, neat and orderly.
• Answer calls for assistance and attend to resident needs promptly.
• Medication prompting as assigned.
• Assist residents with clothing and laundry needs.
• Assist with meal selection, service and feeding as assigned.
• Assist with activity program as assigned.
• Maintain records according to policy.
• Maintain files as needed.
• Complete monthly in-service education hours as required by state specific regulations.

Compliance & Safety

• Follows emergency procedures.
• Understands the safety practices and procedures.

Communication

• Communicates effectively with supervisor and other staff.
• Advise supervisor and appropriate manager in any changes in physical and mental health of resident immediately.

Education / Experience / Licensure / Certification

• Current (State Specific) - Nurse’s Aide Registration
• Experience and passion in working with seniors
• Able to perform tasks which may be physically demanding such as pushing, bending and lifting up to 50lbs.
• Ability to maintain positive working relationships with residents, their families, peers and other staff members.
• In good physical and emotional health and free of communicable diseases.

Physical Requirements

• Physically able to bend and reach.
• Physically able to push and pull and lift up to 50lbs at times
• Physically able to stand for extended periods of time
• Could be required to use a Hoyer Lift

Miscellaneous

• Required to work weekends and holidays as assigned, and in inclement weather as needed
• May be required to work on shifts other than the one for which hired
• May be required to work extended hours
• Subject to exposure to infectious waste, diseases, and conditions
• Could be subject to hostile and emotionally upset residents due to mental status
• Criminal background check required
• Could be asked to submit to random drug test during employment

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Last updated : 2024-08-25