Chief Operating Officer

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Overview

Chief Operating Officer

The ideal Chief Operating Officer will bring a track record of leading other successful multi-site healthcare businesses through growth and operational improvement.  This position will have the mission to transform Marathon Health's operations to enable a world class patient experience that is consistent and standardized across all clinical locations and can be easily scaled with continued growth.  The COO will work in close partnership with the CEO and the executive team and drive transformational operational initiatives and strike a balance of operating processes conducted at the clinic level versus through centralized shared services.  The COO will bring discipline to the organization to achieve greater efficiency and productivity, and maintain a culture of patient service, clinical quality and operational excellence. Additionally, this executive will be responsible for client relationship management, ensuring Marathon is creating real partnerships, driving retention, and growth of these relationships.

Responsibilities

• Recruit, retain and develop talent at all levels and provide coaching and mentoring as needed. Oversee company operations to ensure that people, systems and processes are in place for the business to scale while not sacrificing superior patient care.
• Optimize performance in existing clinics and those joining the platform. Understand the capabilities needed to scale into different markets.
• Drive and expand on initiatives to improve volume, service mix and pricing. Drive high productivity levels for the clinic locations and optimize the staffing mix.
• Lead the day-to-day operations of the company across all operations functions, with an emphasis on improving the patient experience and financial performance through team development, operational rigor, discipline, systems and standards.
• Create an environment that embraces growth, continuous operational improvement, service excellence and compliance. Support M&A capabilities by improving integration efforts and driving performance improvement in acquired companies.
• Provide regular updates to the CEO and board of directors on business performance, opportunities and potential risks.
• Drive a more systematic approach to client management, creating stronger partnerships with enterprise clients to improve retention and grow accounts.

Qualifications

The COO of Marathon Health will have a minimum of ten years of executive leadership experience in a high-growth business, ideally having held the title of COO or president.  The COO will excel at operational leadership in a decentralized healthcare services with a track record of results and management experience in an organization of at least $200 million.  The ideal candidate will be a strong relationship builder and collaborator, with a proven ability to engage, motivate and build momentum among a wide variety of team members.

Senior Leadership in a Relevant Industry

A results-oriented, seasoned leader with a successful track record as a President, COO, senior vice president or divisional president with high-growth company experience at scale.  Deep multi-site, for-profit healthcare services experience is ideal.  Experience with growth through M&A and organic expansion is preferred.

Operations Leadership

A background in operational and transformational leadership with a focus on top and bottom-line growth.  Team leadership of five or more direct members with exposure to leading larger total organizations of several hundred employees.

Commercial Growth Experience

The ideal candidate will have demonstrated experience driving strategic growth through multiple channels including sales, service, marketing and M&A.

Talent and Culture

Proven ability to lead a high-performing team, and recruit and motivate best-in-class talent.

CRITICAL LEADERSHIP CAPABILITIES

Driving Results

• Makes process changes to existing ways of working to significantly improve results
• Proactively seeks to improve processes, raising quality and productivity through efficiencies or by implementing best-in-class solutions
• Enables higher performance by incrementally improving approaches based on calculated risks
• Benchmarks performance of business or function against industry best practices

Acting Strategically

• Creates a 2-3-year roadmap or blueprint to implement the enterprise strategy in own area
• Identifies and prioritizes the most critical future factors to consider in making decisions
• Makes plans to address changes or trends in the external landscape (i.e. competitors, clients, and market segments) that affect own business or area
• Develops plans that consider the impact beyond own area, location, function, or market

Building Talent

• Makes a thoughtful, balanced assessment of the strengths and weaknesses/gaps within the team
• Strengthens the team by adding members to address experience or capability gaps
• Acts on opportunities to increase the diversity of talent in the team
• Changes team members out when they are not contributing as expected
• Develops the whole team to maximize overall team effectiveness (e.g. team-building exercises)

Demonstrating Commercial Acumen

• Develops financially sound analyses that inform business investment decisions
• Challenges the team to find new ways to exceed revenue and/or profit targets
• Identifies and implements best practices from other organizations to maximize revenues, profits, or market share
• Identifies and removes obstacles that impact profitability

OTHER PERSONAL CHARACTERISTICS

• Seasoned business judgment, board-level stature and a passion for increasing shareholder value and improving processes across the enterprise.
• Able to articulate and execute the vision of the business to clinicians, employers, health plans and employees.
• Possesses unquestioned ethics and integrity.

Marathon Health promotes a culture of health and wellness in everything we do.  It is for this reason we seek to hire individuals who embrace wellness and model healthy behaviors in their own lives. We are proud to be a drug and tobacco free company. We value the richness diversity brings to our workforce and are committed to being an equal opportunity employer and provider (EOE). We are proud to be a drug and tobacco free company and the selected candidate must pass a criminal background check.

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