Sales Operations Support

Role and Responsibilities

As sales support role for the Marathon LS Service team, you are a crucial part for ensuring smooth operations and successful business development. This is a sales and operational role that will be in contact with all service Customers providing communication, quotes, and updates. This position will report to the Service Manager.

Responsibilities:

· Act as a liaison between the field service team and customers.

· Respond to customer inquiries, providing information about services, pricing, and scheduling.

· Communicate with customers to understand their needs and gather relevant information for the field service team.

· Prepare and send quotes for capital equipment, instrument repairs & maintenance, as well as service contracts.

· Work closely with the sales team to assist in preparing service-related proposals.

· Ensure accuracy in pricing and details provided in quotes and proposals.

· Process orders for equipment repairs and service contracts.

· Coordinate with the operations team to schedule repairs and service visits.

· Track and manage order status, keeping customers informed about the progress of their service requests.

· Collaborate with field service technicians to gather technical information for customer inquiries.

· Maintain accurate records of customer interactions, transactions, and service details.

· Collaborate with the field service team to ensure they have all necessary information and resources for successful equipment repairs.

· Use CRM software to manage customer accounts, update contact information, and track customer interactions.

· Assist in building and maintaining strong customer relationships to foster long-term partnerships.

· Stay updated on the latest developments in lab equipment technology and repairs.

· Provide training to customers on basic equipment maintenance and troubleshooting.

· Gather customer feedback on the quality of service provided.

· Share feedback with the field service and operations teams for continuous improvement.

· Collaborate with the sales team to develop strategies for increasing sales and expanding the customer base.

· Identify upsell and cross-sell opportunities for additional services or products.

The Ideal Candidate:

· High attention to detail and organized, with a process and solution-oriented mindset.

· Provides exceptional Customer Service

· Ability to present self professionally and be an ambassador of the MarathonLS brand especially when face to face with customers.

· Experience in Microsoft Office (Outlook, Windows, Excel, PowerPoint, and Word) and Oracle or other ERP systems. NetSuite experience a plus.

· Highly collaborative and understands the value in working together with internal teams to achieve company targets.

· Basic technical knowledge

· Strong communication (oral and written), organizational, project management and team building skills.

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Do you now or will you in the future require Visa sponsorship?

Ability to Commute:

• Norwood, MA 02062 (Required)

Ability to Relocate:

• Norwood, MA 02062: Relocate before starting work (Required)

Work Location: In person

Salary : $50,000 - $65,000