What are the responsibilities and job description for the VP of Operations Services position at Marco's Franchising, LLC?
As the VP of Operations Services, you will be integral to optimizing the day-to-day operations of our expansive network of stores. Reporting directly to the COO, you will be responsible for the strategic oversight and continuous improvement of operational processes, from food preparation to delivery and customer service. Your leadership will be crucial in maintaining our high standards and achieving our business goals.
If you’re passionate about people and pizza, and you thrive in a performance-driven culture, then we want you on our team! Ideally, you are someone who:
- Is friendly and genuinely cares about the happiness of others.
- Takes accountability for his/her actions and takes pride in doing a great job.
- Has a can-do attitude and asks, “What else can I do to help?”
- Is a good teammate who provides and values honest feedback.
- Sound like you? Check out the responsibilities and requirements below and then fill out an application:
Essential Duties & Responsibilities:
- Strategic Operational Leadership: Collaborate with field operations teams to craft and execute strategies that align with our business objectives, driving growth and enhancing profitability.
- Cross-Functional Partnership: Act as the key operations representative in cross-departmental initiatives, ensuring the successful launch and execution of new products and promotions.
- Process Improvement: Continuously assess and refine operational processes across food preparation, delivery, customer service, and supply chain management to boost efficiency and effectiveness.
- Project Oversight: Spearhead and manage projects aimed at enhancing operational performance at the store level, ensuring successful implementation and results.
- Quality Control: Develop and enforce quality standards for food preparation, hygiene, and customer service, maintaining consistency and excellence across all locations.
- Vendor Relations: Cultivate and sustain relationships with equipment suppliers and vendors, overseeing the testing and approval of new equipment to drive capital expenditure and labor savings.
- Training & Development: Partner with the training team to create and disseminate best practices and job aids, ensuring staff are well-equipped to deliver top-notch performance.
- Compliance & Safety; Ensure all operations adhere to health and safety regulations and company policies, fostering a safe and compliant environment for both staff and customers.
- International Operations Expertise: Leverage international experience to manage and optimize operations across diverse markets, ensuring alignment with global standards while adapting strategies to local contexts for maximum impact and efficiency.
Qualifications:
- At least 12 years of experience in operations management within the food service industry, ideally with a focus on quick-service or casual dining restaurants.
- Demonstrated leadership ability with a track record of inspiring and motivating teams.
- Strong analytical skills with a data-driven approach to problem-solving and decision-making.
- Exceptional communication skills, with the ability to engage effectively with stakeholders at all organizational levels.
- Strategic thinker with a proven history of driving operational efficiency and continuous improvement.
- Knowledgeable about food safety regulations and industry best practices.
- Willingness to travel as needed.
- Bachelor’s degree in business administration, Hospitality Management, or a related field; master’s degree preferred.
- PMP Certification Preferred
As the VP, Operations Services, you will play a pivotal role in ensuring the seamless operation of our 1,200 store, operating domestically and internationally. Reporting directly to the COO, you will oversee and optimize operational processes across all locations to ensure efficiency, quality, and customer satisfaction. This role requires a strategic thinker with strong leadership skills who can drive operational excellence while maintaining our brand standards.
Marco’s Franchising, LLC. is an equal opportunity employer and encourages applications from all qualified individuals.
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