Branch Manager

Ever dream of doing work that makes a difference? Want to join a growing company? Here it is! We seek the talent of a dynamic Branch Manager associate who seeks to bring their A game to a collaborative team of talented professionals. You are not afraid to make impact where your opinion matters in a company that has a masterful, mature history that operates as best-in-class.

 

 

The BellSimons Companies was founded in 1940 as The Bell Pump Company, operating out of Hartford, Connecticut, rebuilding oil pumps for the heating trade. By the late 1940s, locations in New Haven, Connecticut and Springfield, Massachusetts, opened to better serve the professionals in the residential and commercial fields. In recognizing the need to also serve the air conditioning and refrigeration trade, management purchased The Joseph Simons Company in 1957—laying the groundwork to becoming one of New England’s largest distributors of heating, air conditioning, refrigeration and plumbing supplies.

BellSimons represents products from industry-leading manufacturers in the areas of residential and commercial HVAC and food service and offers a full line of equipment, controls, supplies and replacement parts. With exceptional employees across over 30 locations, BellSimons is dedicated to providing top-quality service and extensive inventory to provide our customers with everything they need.

 

The Branch Manager will work out of our Worcester branch located at 559 Cambridge St, Worcester, MA 01610.

 

As the Branch Operations Manager, you will:

• Provide daily leadership for all aspects of the branch operation including staff supervision, safety leadership and overall branch operations, including customer service, delivery/will calls, fleet and facility maintenance, administrative and warehouse functions. 
• Oversee the successful day-to-day operations in the areas of safety, facilities/vehicles, counter sales, will call, receiving, deliveries, inventory, products transfers, and general warehousing operations.  Supports the Customer Value Proposition of 1-hour Will Calls.
• Ensures the daily opening and/or closing of the branch on time and in preparation for next day business needs.  
• Provides emergency openings for customers as needed.
• Manages branch staffing to ensure that appropriate staff levels are maintained for superior customer service and workflow.  In doing so, reviews requests for time off, vacations, and other work interruptions. 
• Achieve branch safety goals by driving the safety culture by promoting a safe work environment by adhering to safety policies, quickly addressing unsafe conditions.  Support safety initiatives by managing vehicle fleet, building and material handling maintenance, testing and inspection processes.
• Lead/Participate in the continuous improvement activities of the branch to improve service and operational efficiency.  
• Lead and coordinate branch technology initiatives
• Maintains communication with customers either direct or via the Territory Manager assigned as needed to address issues.  Establishes and promotes first name basis customer relationships.
• Responsible for the branch’s sales/financials and financial reporting including cash handling, daily deposits, accounts receivable, RMAs, credits and warranty issues.
• Ensure accurate inventory levels and cooperate in all issues pertaining to correcting or verifying inventory discrepancies or accuracy.
• Conducts daily communication to Regional Operations Manager the operational status of the branch, covering items including but not limited to customer issues, employee issues, safety issues or violations, injuries, facility issues, and general status of the business.
• Leads by example in all staff and customer dealings in person, on the phone, and in written communication.
• Develop and train staff by recommending and coordinating training needs along with conducting regular staff touch bases and coaching.