Guest Services Driver

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

JOB SUMMARY
Do you have a sunny, helpful nature? If you are happiest on the move, ever alert to what needs doing, and talking with people from all over energizes you… this is the job for you. With a passion to please, you thoughtfully offer guests helpful tips while lending a hand, opening doors, whisking away luggage, and holding pet leads as guests get settled. You know the property and surrounding area by heart, quickly becoming a trusted source for guests. You take great care and pride in your work, which guests immediately recognize and reward. This Bell Staff position may be a great way for you to earn your potential.
Must have or be willing to get a Missouri Class E Driver's license. Must be 18 years of age or older.

ESSENTIAL JOB FUNCTIONS
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

• Escort incoming guests to rooms
• Assist guests with luggage
• Inspect guest room to ensure that is in order, and that supplies are adequate
• Explain features of room such as operation of radio, television, in-room movie system, etc.
• Offer information pertaining to available hotel services, points of interest and entertainment attractions
• Deliver messages and run errands
• Transport guests about property in van or golf cart
• Deliver packages, suitcases and trunks
• Respond to and resolve guest requests, complaints or questions in a courteous and timely manner
• Additional tasks may be required
• Attend required meetings

KNOWLEDGE, SKILLS & ABILITIES

• Comprehensive knowledge of the English language and able to effectively communicate with guests, associates and vendors
• Must have knowledge of mathematical and computer skills
• High school education and relevant training/experience preferred
• Ability to obtain any required licenses or certificates in timely manner
• Additional language ability preferred
• Ability to accurately report information
• Ability to scrupulously follow of Driftwood and Margaritaville Lake Resort policies and procedures
• Possess aggressive hospitality skills
• Projects and assignments are completed thoroughly, professionally and with care.
• Adjusts to high-pressure conditions and is open to change
• Consistently maintains positive demeanor
• Conducts themselves professionally at all times; sets standards for all associates

PHYSICAL DEMANDS

• Minimum lifting of 25 pounds
• Pushing, bending, stooping, upward reaching, manual dexterity
• Hearing, writing, typing
• Minimum pulling of 25 pounds
• Able to work outdoors in all types of weather conditions
• Be able to stand on feet for long periods of time

AGE REQUIREMENT
Must be at least 18 years of age
JOB TYPE
Full Time/Part Time
PAY
$12.30/Hour

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Salary : $12