What are the responsibilities and job description for the CSR - Customer Service Representative/Cashier position at Mariano's Westchester?
Primary Objective
- Assists in managing and coaching front-end staff.
- Performs customer checkout transactions using a register.
Nature and Scope
- Emphasis and primary challenge in this position is on following front end checkout procedures in all transactions, maintaining positive customer relations, and expediting processing of all orders. This position requires ongoing social skills/verbal interaction, register/scanner operation, reading, light lifting, and standing. Position functions and work hours may vary according to business needs. Daily assignments and work direction are provided by the Customer Service Manager or manager on duty.
Essential Position Functions
- Performs product scanning and processing of customer’s order in an accurate, efficient and prompt manner.
- Ensures positive customer relations and satisfaction.
- Ensures proper handling of all forms of tender and coupons - Maintains a neat and organized till.
- Follows front end security procedures.
- Ensures customer service for bagging of groceries.
- Assists with front end maintenance and cleaning.
Functional Requirements
- Frequent: Physical - lifting 10 to 55 lbs., pushing/pulling up to 200 lbs., equipment operation (scanner, register, scale, check approval machine, coupon machine, intercom), reaching, standing, turning, squatting, stooping/bending, walking.
- Mental - judgment/decision making, social skills/verbal interaction memorization, reading, writing, math
- Occasional: Physical - lifting over 55 lbs., equipment operation (adding machine, calculator), squatting, stooping/bending, walking.
Job Type: Full-time
Pay: $13.40 - $15.60 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekend availability
Work Location: In person
Salary : $13 - $16
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