Client Experience Specialist

Responsible for demonstrating a love of food and passion for people that includes incredible Customer Service and performance excellence through department knowledge and technical expertise. As a General Member, he/she promotes and delivers a shopping experience focused on providing customers the level of service to which we have publicly committed by providing efficient service through hands-on daily activities. The General Member adheres to organizational procedures, policies and systems including food quality standards and food safety and sanitation guidelines.

Primary Responsibilities - (bullet points under numbered responsibilities are clarifying examples and are not meant to be an exhaustive list)

1. People Focus – Sets example and excels in an environment that expects outstanding Customer Service and encourages teamwork, accountability and high achievement.

 Outstanding Customer Service attitude

 Works well with all employees

 Friendly, Approachable, Out-Going demeanor

 Assists customers throughout the store

 Team player – Demonstrates teamwork

 Takes initiative to assist others

 Responds to customers requests immediately

 Focused on Customer Service as priority over task

 Possesses upbeat, positive attitude

 Accomplished SELLING professional

2. Process Focus – Delivers standard of disciplined, high quality, high paced daily working and shopping conditions.

 Maintains high cleanliness standards – clean as you go, inclusive of washing, cleaning, sweeping, mopping throughout store and exterior as needed

 Assists as needed in departments including shopbacks

 Efficient blocking and facing of departments

 Demonstrates high level of operational execution

 Fast paced and exhibits sense of urgency

 Conducts product Sales Events (Demos)

3. Performance Focus – Assists financial results in Sales and Supplies and Shrink Management.

 Accomplished SELLING skills results in additional Sales

 Handles product appropriately to reduce shrink

 Utilizes appropriate supplies to reduce costs

4. Planning Focus –

 Plans work duties appropriately during scheduled shift to accomplish all assigned tasks

 Identifies department opportunities during scheduled shift and responds accordingly Functional Requirements:

 Interpersonal Skills – Mental– demonstrated success in the areas of energy, initiative, judgment/decision making, social skills/verbal interaction memorization, reading, writing, math, effective communications, problem solving

 Product Skills – general knowledge of Grocery product

 Process Skills – demonstrated understanding of all General Member functions

 Analytical Skills – basic understanding of math

 Physical Skills – Frequent - ability to lift/carry 40 to 80 lbs., push/pull 70 to 650 lbs., turning, standing, reaching, stooping/bending, kneeling, walking. Use of pallet jack, compactor, carts, mop, broom, scraper, bags, cleaning utensils, dust mop Mariano’s Fresh Market Position Description May, 2010

 Physical Skills – Occasional – standing, walking on uneven ground, squatting, kneeling, pushing/pulling 650 to 1000 lbs.

 Education or Experience – Minimum High school education or currently enrolled

 Environmental – Exposure to outside temperatures

Job Types: Full-time, Part-time

Pay: $13.20 - $13.70 per hour

Benefits:

• 401(k)
• Employee assistance program
• Employee discount
• Flexible schedule
• Paid training
• Tuition reimbursement

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Work Location: One location

Salary : $13 - $14