Patient Care Specialist

Marijuana Doctor is one of Florida's leading providers of medical marijuana evaluations. With over 35 locations and growing throughout the state, we serve patients with the utmost integrity, care, and compassion.

We are searching for someone who is enthusiastic, cheerful, eager, wants to learn and work hard, a team player with excellent computer and phone skills, an exceptional work ethic and shares a love and passion for our industry.

Candidates must be well organized, detail oriented, work independently and exhibit excellent phone and interpersonal customer service skills. Candidates should be confident in using computers and be able to use Google and Microsoft programs.

Duties and Responsibilities:

• Courteously and patiently assist patients through both the Intake and Outake processes during scheduled doctor days
• Educate patients on medicinal cannabis and the state process
• Assist the doctor with inputting new patients into DOH registry
• Take incoming customer calls regarding the confirmation and rescheduling of existing appointments
• Take incoming calls regarding customer service issues/questions and resolve the customer service issues
• Reach out to patients to reschedule upcoming appointments as directed by Manager
• Prepare for upcoming doctor days
• Regularly review DOH website for state updates
• Maintain an organized filing system
• Basic office cleaning and organization
• Administrative office duties as assigned
• Must have reliable transportation

Job Type: Full-time

Salary: $14.00-16.00 per hour

Benefits:

• Employee discount
• Health insurance

Schedule:

• 8-hour shift
• Day shift
• Must have weekend availability

Work Location: In person at the store location

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• Dental insurance
• Health insurance

Schedule:

• Monday to Friday
• Weekends as needed

Application Question(s):

• What made you want to work in the medical marijuana industry?
• This position uses computers in office, How comfortable are you with Google Suites and basic operating systems.
• Do you have availability Monday thru Saturday?
• Are you available to work up to 40 hrs/5 days a week?
• Do you have your own car to get to and from work?
• You may need to train outside of your area and may need to support a nearby office location. Does this work for you?
• How many times, in the last six months, have you been tardy or absent from work?
• Please briefly summarize your customer service experience that is relevant to this position?

Ability to Relocate:

• Ocala, FL 34471: Relocate before starting work (Required)

Work Location: In person