FRONT DESK ASSISTANT LEADER

What to Expect

• Acts as central liaison between registered guests and front desk personnel.
• Troubleshoots minor computer problems, errors and system discrepancies and acts as a liaison with the information technology management company.
• Assists management with administrative duties including, but not limited to gathering and combining statistical data, scheduling group reservations, timekeeping, etc.
• Responsible for assignments and terminations of Bachelor Housing quarters.
• Provides information concerning eligibility for quarters, BAH procedures dislocation entitlements, alternate billing possibilities, waiting lists and related Bachelor Housing functions.
• Interviews personnel of all military ranks and civilians seeking billeting, both permanent and transient in nature. Counsels them on eligibility, availability, makes reservations for transient quarters and provides information on alternate billeting available on the Base and other Commands.
• Responsible for a change fund and all monies collected.
• Operates a multi-line telephone system.
• May have to assist guests in any one of three different locations out of the immediate area of responsibility.
• This is a mixed position where the incumbent must be able to lift and carry objects up to 45 lbs. independently and objects over 45 lbs. with assistance.
• Performs other related duties as assigned.

What are we looking for?

• Must have a minimum one-year experience in a clerical/administrative field; hotel/resort, Billeting or Temporary Lodging Facility experienced preferred.
• Ability to lead others in the accomplishment of work.
• Skill to operate a state-of-the-art computerized reservation system.
• Skill to audit accounting and reservation records.
• Ability to operate a computer and other office machines.
• Knowledge of daily reservation procedures of a temporary lodging facility.
• Skill to deal with military guest personnel and dependents using knowledge of proper protocol.
• Knowledge of customer service techniques to deal with various ranks of guest and situations in a large temporary lodging facility in a fast-paced environment.
• Ability to work independently.

STEP 1 - Qualify with Application and/or Resume.
You must meet the experience requirements described above under Qualifications. Your application and/or resume must clearly demonstrate your relevant experience to qualify. You must include employer, position title, position start and end date, pay grade (as applicable) for each position listed.

All volunteer positions must also include the total weekly hours worked during position start and end date.

STEP 2 - Submit application and/or upload resume online at: https://careers.usmc-mccs.org/.

STEP 3 - If prior military, upload a copy of your DD214 Member 4 or Service 2 Copy as an attachment to your profile under "My Job Applications" https://careers.usmc-mccs.org/.

STEP 4 - Employment Preferences, May be requested for positions graded NF-3 and below, Crafts and Trades (NA, NL, & NS), and Child & Youth (CY) positions. If you are using an employment preference, please use this chart below to ensure your application includes the correct required documents to verify eligibility.

Spouses of relocating active-duty military members applying through Military Spouse Preference Program must upload all documents listed above. Spousal Preference applicants hired in a flexible position will not lose their spousal preference eligibility until declination or acceptance of a regular Full-Time or Part-Time position. Spousal Preference may only be utilized once for each permanent relocation.

As applicable, upload all required documents above to your profile under "My Job Applications" in the MCCS Careers application portal https://careers.usmc-mccs.org/.

STEP 5 - If applicable, upload a copy of your *Transition Assistance form and copy of ID card with "TA" stamped on front of card as an attachment to your profile under "My Job Applications" https://careers.usmc-mccs.org/.

Transition Assistance Program: (May be requested for positions graded NF-3 below or equivalent) Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must upload all documents listed above in Step 5.

STEP 6 - Before you press "Submit Application", be sure all requested documents have been attached or uploaded.

It is the applicant's responsibility to verify that information entered, uploaded, or submitted is received, legible and accurate. HR will not modify applications, resumes, or add missing attachments. To return to a previous or incomplete application, log into your MCCS user account.

Resumes/applications emailed or mailed will not be considered for this vacancy announcement.

ALL ONLINE APPLICATIONS AND REQUIRED DOCUMENTS MUST BE RECEIVED BY 11:59PM EASTERN STANDARD TIME (EST) ON THE CLOSING DATE LISTED IN THE JOB POSTING.

GENERAL INFORMATION:

Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp

As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a Tier 1 (T1) Level Background Check Investigation. For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.

Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce. Marijuana is a Schedule I drug under the Controlled Substances Act and therefore use of marijuana is illegal under Federal law regardless of State laws.

Vacancies may be filled by methods other than internal competitive procedures when it appears that the best qualified person can be obtained from other sources. To be considered for non-competitive appointment (e.g. transfer eligible or reinstatement eligible) you must list your current/former highest previous permanent grade held as a regular part-time or full-time department of defense non-appropriated fund employee.

CONTACT US:
For questions related to a specific position or the application process please contact us at:
Human Resources Division
Marine Corps Community Services, Lejeune-New River
(910) 451-JOBS | mccslejeune-newriver.com/jobs
Email questions to: lejeune.vacancies@usmc-mccs.org (applications nor documents will not be accepted via email) for technical difficulties navigating through or using the Career Page send an email to mccscareers@usmc-mccs.org