Remote Contact Center Representative

POSTED ON 10/14/2020 CLOSED ON 10/19/2020
Marine Credit Union Hired Organization Address Butler, WI Remote Full Time

Job Posting for Remote Contact Center Representative at Marine Credit Union

***This is a remote/work from home position.***  

Are you seeking a rewarding career with opportunity for advancement?  Do you enjoy a goal-oriented environment, challenging yourself, and working with customers daily?  
If so, we invite you to share your background and qualifications with us!  Marine Credit Union is currently seeking a Contact Center Representative who possesses a high level of professionalism and experience in customer service and call center communication. 

JOB DUTIES:

As a Contact Center Representative you provide exceptional customer service in a professional, pleasant and efficient manner.  You will supply direct support to our members via telephone or other forms of correspondence.  Additional responsibilities include:

  • Research and solve member questions, issues and complaints concerning credit union accounts.
  • Provide routine account maintenance and process account requests per member requests.
  • Cross-sell credit union products and services when appropriate.
  • Ensure that all credit union member and employee related business is kept in the strictest confidence. 

QUALIFICATIONS:

Qualified candidates must have the ability to problem solve in a fast paced environment.  Previous customer service experience in a face to face or call center environment is desired.  They will be professional and empathetic to both members and employees.

  • Experience working in a financial institution is preferred
  • Prior experience in sales a plus
  • Must be an effective communication and able to deal with and resolve conflict
  • Strong computer skills
  • Ability to speak multiple languages a plus 

WHY JOIN MARINE CREDIT UNION:

Marine Credit Union offers a competitive compensation with a low-cost comprehensive benefits package for full-time employees. Here at MCU, we value a work-life balance by providing weekends off, a PTO and paid holiday program, and giving additional PTO when our employees volunteer or have a major life event occur, including: marriage, buying a new home, and having a child. Marine Credit Union provides excellent paid training, on-going professional development opportunities, and values internal mobility. Marine Credit Union has the resources to take your career to new heights.

Marine Credit Union is an Equal Opportunity Employer. 

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