What are the responsibilities and job description for the Parts Counter Representative position at Marine Systems, Inc.?
Essential Duties
- Functions as warehouseman/counter salesman; pulls parts from the shelves using created pick tickets as per sales orders, where applicable.
- Processes request for quotes and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.
- Ascertains and verifies credit rating of customer and applies to quotation or order.
- Enters customer counter/customer service orders received and distributes copies to assigned departments and/or files as required.
- Computes price, discount, and shipping charges as required.
- Initiates purchase requisitions.
- Informs purchasing of the need to satisfy orders that are on back order and/or that require special attention.
- Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
- Follows up on orders to ensure delivery by specified dates.
- Recommends type of packing or labeling needed on order.
- Resolves customer complaints within limits of authority.
- Enters ordered parts on sales orders and prints pick tickets for such parts.
- May require forklift training.
- Other duties as assigned
Safety
- Develop relationships with coworkers to better understand the processes and culture that affect safety.
- Influence safety by evaluating safety performance, participating in safety meetings, targeting areas needing improvement and developing initiatives to impact the areas.
- Thoroughly knowledgeable of Safe Work Policy.
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