What are the responsibilities and job description for the Ski Shop Technician position at MarineMax?
KEY TASKS:
- Receive customer repairs using appropriate documentation, quating price of repairs
- Assist customers with rental needs, making certain all completed repairs are paid in full and paperwork is processed correctly
- Effectively assist customers with accessories to complement their rental items; ski socks, thermals, etc.
- Daily maintenance of shop machines, sweeping, cleaning and organizing supplies
- All paperwork must be completed properly
- Answer telephones as needed
- Resolve any customer complaints
- Assist with stocking and organizing retail merchandise and goods in the warehouse
- Assist in recovery of the retail sales floor daily
- Other duties as assigned.
KEY RESULT AREAS:
- Customer satisfaction and enthusiasm
- Presentable and professional Retail Store
- Knowledge of products sold
- Ability to speak effectively with customers
- Ability to work well with others
- Ability to work with minimum supervision
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