Manager - Clinical Services (IT), Information Technology, Full-Time, Days

ABOUT MARINHEALTH

Come and be a part of our healing team at the award-winning MarinHealth! Ranked in the top 3% of general hospitals in the country, we have made great strides since returning to our roots as an independent hospital. As Marin County’s only acute hospital and a vital resource for a wide range of essential health care services, it is our mission—and our passion—to excel in every medical specialty. We attract the finest physicians and employees who appreciate having the best of both worlds: the resources and medical sophistication of an academic medical center combined with the personalized, caring touch of an independent hospital.  We have an exceptionally collaborative team that adheres to the highest service excellence standards to ensure that we deliver world-class, personalized care to patients. Our Joint-Commission accredited hospital has won numerous awards and certifications in delivering best-in-class health care in the San Francisco Bay Area.

WHAT WE OFFER

MarinHealth offers a generous suite of employee benefits, which includes a comprehensive and rich health benefits program (medical, dental, vision and prescription plans). Our robust Wellness @ Work program (e.g. onsite health & fitness classes, discounts, etc) also promotes a healthier lifestyle for employees and to support you on your Healthy Healer journey. Other benefits include, but are not limited to, a 403(b) contribution plan and company-funded retirement plan, life insurance, vacation, holiday and sick leave, which you will start accruing immediately. Our benefits are highly competitive and considered to be one of the best in the Bay Area! Find your healing place at MarinHealth.

External hires must pass a background check and medical screen.  Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with federal, state and local laws.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classifications protected by federal, state & local laws.                   

JOB SUMMARY:

Under the general direction of the Director Application Services for Information Technology, is responsible for managing the Clinical Application Analysts by assigning, coordinating and reviewing work. The Manager Clinical Services collaborates closely with management, other IT staff, consultants and vendors to ensure maximal benefits/optimization are obtained from new or installed systems for physician, nursing and other clinical support applications and those realistic expectations are maintained. This position is responsible for assisting and supporting the project management of implementations, testing upgrades and patches, recommending training needs and handle ongoing support for the Clinical Application users.  The Manager Clinical Services is required to know and understand organizational operations of user departments and be capable to recommend changes for optimal organizational workflow and system utilization.  Performs other related duties as required. 

JOB SPECIFICATIONS:

EDUCATION

• Bachelor’s degree in Business Administration, Accounting, Health Services Administration, Computer/Information Science, clinical or a healthcare related field preferred.
• Post graduate course work and/or certification highly desirable.

 EXPERIENCE

• Minimum of seven to ten years’ demonstrated experience in applications analysis, implementing and supporting clinical and other patient care applications in a hospital setting
• In addition, hospital operational experience gained through working within an a department, either in a systems or operations support capacity, is required
• Application and technology implementation experience is required, including competency in standard IT project development phases
• Prior supervisory or team-lead experience preferred

 PREREQUISITE SKILLS

• Demonstrated knowledge of healthcare clinical applications, current information technology, including hardware, software, operating systems, interfaces, networking and major technology trends
• Experience with structured systems analysis, technical project planning/management, and interdepartmental coordination
• Ability to work independently as well as managing a team to prioritize tasks and respond appropriately to urgent needs or requests while meeting deadlines and budget limitations in a largely project-oriented work environment.  Demonstrated ability to exercise good judgment and problem solve independently
• Must be able to handle multiple projects simultaneously, demonstrating initiative, creativity, resourcefulness and flexibility, including project management duties
• Must have excellent verbal and written communication skills, and experience and commitment to developing training materials, policies and procedures, change control documentation and conducting oral presentations
• Possess strong understanding of hospital business functions, processes, and applications to recommend and lead the installation of appropriate systems to meet documented business requirements
• Demonstrates a strong ability to multi-task with assignments and problems in a complex and fast paced environment
• Demonstrated enthusiastic customer service orientation and ability to work tactfully and diplomatically at all times is essential
• Experience with software modules such as MS Office Suite, Windows Current Version, and Report Writers such as Crystal
• Demonstrated knowledge of Hospital Clinical Operations

 LICENSE/REGISTRATION/CERTIFICATION: 

• Valid California Driver’s License, Class C, required.

 DUTIES AND RESPONSIBILITIES:

 ESSENTIAL (not modifiable)

• Maintain an in depth knowledge about IT Departmental operations, procedures, regulatory requirements and currently installed information systems for the closely related service groups assigned
• Maintain a current knowledge of the functionality of the applications supported by the Financial Business Application Analysts with primary focus on McKesson solutions and the integration of these solutions.
• Develop operational needs assessments to identify opportunities for improving systems-related workflow, methods and procedures through appropriate application of information technologies and knowledge of applicable laws and regulations; develop cost-benefit analyses; document recommendations; and work with staff, management, end user and vendor personnel to implement changes
• Ensure the interfaces of systems and equipment are maintained, and necessary changes are implemented, tested and documented in a reliable manner
• Assist in maintenance, operational troubleshooting and coordinating repair of systems and applications to ensure maximal operational effectiveness.  Documents and communicates change controls
• Assure appropriate change control procedures are followed and appropriate testing across business functional areas
• Responsible for developing and maintaining departmental procedure manual
• Monitor utilization of information systems and applications; prepare recommendations for modifying configurations to accommodate changing end user and regulatory requirements
• Depending on specific IT project activities, the Manager Business Solutions may function as a project/implementation manager assigning project resources in multiple concurrent projects
• Demonstrates a commitment to departmental and project-based teamwork as shown by timely team communication, follow-through on assigned responsibility, and willingness to search for opportunities for improvement
• Demonstrates a commitment to department goals, improving customer service and meeting organizational goals, mission and vision
• Masters IT best-practices and standards
• Manages the teams follow-up on user application problems, assigns priorities, and coordinates with vendor customer support as needed, escalates problems on a timely basis and ensures adequate resolutions are implemented
• Works and communicates well with IT management and departmental managers so as to integrate, maintain, support and implement application projects
• Establishes and updates the Financial Business Applications team knowledge base and ensures appropriate training and cross-training are occurring within the team
• Reports on individual performance metrics or success factors as requested
• Identifies needs and plans for team resource training
• Oversees and coordinates the definition and maintenance of user security within financial/revenue cycle applications including security group set-ups
• Performs other similar or related duties as assigned.

 SECONDARY (modifiable)

• Participate in special meetings and work groups; including team members, end users, Information Technology staff and management
• Participate in professional organizations and user groups
• Other duties as assigned

MarinHealth remains committed to the health and safety of our employees, patients, and the entire community. As such, MarinHealth requires employees to receive all required immunizations, including, MMR, flu (seasonal availability), and COVID-19 vaccine booster, as a condition of employment and annually thereafter, as required.  Any exemptions from these requirements may be granted for limited and specific situations.

The compensation for this role listed on this posting is in compliance with applicable law.  The selected candidate’s compensation will be determined based on the individual’s skills, experience, internal/market equity factors, and qualifications.  This posted minimum and maximum range represents the minimum and maximum of what we reasonably expect to compensate for the position.  Furthermore, all compensation decisions are ultimately determined in accordance with our compensation philosophy.  Compensation for positions covered by collective bargaining agreements are governed by the agreements in the aforementioned document.

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