Case Manager

Description

Type: Regular, Full- Time

Schedule: Monday – Friday 8:30am – 5:00pm; start and end times could occasionally fluctuate slightly to meet client demands)

Reports to: Housing Services Manager

Location: Fresno, CA

Pay Range: $20.00 - $25.00/hour (depending on experience)

(This position is dependent on grant funding)

SUMMARY: This position will provide direct comprehensive case assessment and services including but not limited to: crisis intervention, case plan development and monitoring, program assessment and enrollment, advocacy, support, goal setting, linkage to resources, safety planning, and linkage of resources for clients/families experiencing a multitude of barriers due to the impact of Domestic Violence. The Case Manager will work in collaboration with internal MMC departments, in addition to external entities to ensure that the appropriate resources and linkages are provided to the client as deemed eligible. There are various programs that Case Managers are assigned to. Case Managers need to ensure compliance with the program assigned which requires collaboration and monitoring. The Case Manager utilizes Trauma Informed Care Practices while interacting, supporting, and identifying immediate and long term needs, issues, or concerns of clients. This position will be required to understand the operations and services of the Crisis Response Team and that of the Residential department as the Case Manager can be scheduled to assist on an as needed basis within these departments. This position will adhere to the provision surrounding client confidentiality per the Violence against Women Act (VAWA) and Victims of Crime Act (VOCA) law regulation.  

Duties and Responsibilities:

• Case manage a full case load that can range and fluctuate in capacity, depending on the nature of client’s situation;
• Develop san understanding of MMC’s internal programs where Case Management services are offered; as the Case Manager can be assigned clients from multiple internal departments;
• Works within required project guidelines and  follows agency policies and procedures;
• Flexibility is required and departments may be  reassigned depending on agency and program needs;
• Builds and establishes positive rapport with clients/families, working from a client centered and trauma informed approach;
• This position can have active involvement within the Fresno Madera Continuum of Care, which can include participation and involvement with the FMCoC Coordinated Entry Case Conferencing, and committees as assigned by Supervisor; 
• Develops plan of cares/case plans that will focus DV survivor adults, families, and children toward self-sufficiency and achievement of meeting their safety, legal, clinical and housing needs during resolution of the DV situation. 
• Continuous safety planning with clients for current and future wellbeing;
• Works cooperatively with the agency internal staff to ensure the proper coordination of resources; and in order to ensure the appropriate client referrals are provided;
• Collaborate with the MMC Housing Locator regularly, in order to ensure that the client/family connected to Welcome Home project is provided with the appropriate housing options/resources; with the goal of the client/family obtaining stable housing. May include review of client/family needs for available housing units, and the necessary support needed during the initial qualification processes of client/family obtaining housing- in coordination with MMC Housing Locator;
• Meets with the clients on a weekly to daily basis (depending on need of client) in order to monitor goal achievement, identify/address barriers to service, and to make ongoing referrals for needed services;
• Regularly reports to supervisor on challenging circumstances that arise in participants progress/case status;
• This position requires the use of personal vehicle when agency vehicle is not available, as this position may require regular mobile advocacy and involvement throughout the Fresno/Madera County;
• Identifies appropriate workshops/classes that will support goals & promote clients self- sufficiency achievement (life skills, financial literacy, parenting, linkages to institutions of learning, job skills training sites and others); 
• Consistent connection and collaboration with external entities in which a client connected to MMC due to DV barriers may be participating in/residing at etc.;
• Provides case management advocacy and support in necessary meetings/briefings for clients, which can include but not limited to: FMCoC Committees/case conferencing, Team Decision Meetings (TDMs), etc.;
• Keeps case files maintained, up to date with case plans and department programming, that meet the developed project implementation plans as per the agency/program requirements; in addition to the entry of statistical data into the Apricot database as required;
• Completes and maintains required documentation up to date and current for agency and grant needs; including HUD ESG forms and other grant client service documents that require reporting via HMIS and in support of other agency statistical requirements;
• Works with supervisory and management staff to achieve programmatic expectations, implementation and development to meet/maintain compliance with grant requirements;
• Participates in programmatic development and contribute to the ideas pertaining to the enhancement end efficiency of service delivery;
• Ensures data is entered timely and accurately into MMC’s Client Management System (CMS);
• Participates in Case Reviews, family assessment, staff training, team meetings and 1:1 meeting with the Housing and Data Manager, in order to properly communicate any necessary and relevant information pertaining to staff development, goal setting, and programmatic updates;
• Regular attendance and promptness are considered part of the each employees essential job function;
• Other duties as assigned.

The above job description and duties is meant to describe the general nature and level of work performed; it is not intended as an exhaustive list of all duties, and responsibilities. Employees will be required to follow any other job-related instructions, and to perform other duties requested by their supervisor in compliance with federal and state law.

Requirements

REQUIRED EDUCATION AND EXPERIENCE:

• A minimum of 1 year of experience and knowledge of Public Housing and Housing Authority programs and services;
• Bachelor's Degree preferred (Social Work, Criminology, Health and Human Services, Sociology etc);
• Two years of case management experience in domestic violence or human services field preferred.

KNOWLEDGE, SKILLS AND ABILITIES NECESSARY TO BE SUCCESSFUL:

• Bilingual in Spanish, preferred;
• Willingness and ability to work independently, primarily in the homes of families;
• Ability to make decisions which may have moderate to major impact on the operation of program and/or agency (general operations to funding);
• Capacity to problem solve, handle crises, and work with families and children of various cultures and socioeconomic backgrounds;
• Approach to working with families in an empathic, nonjudgmental, respectful, and professional manner;
• Ability to understand the needs of families and a willingness to address their concerns with action designed to create change;
• Experience using Apricot Client Management System;
• Demonstrate ability to work with sensitivity and without discrimination towards people of diverse cultures, races/ ethnicities, socio-economic positions, ages, religions, genders, physical/mental challenges/ disabilities and sexual orientations;
• Ability to work in a team environment;
• Ability to manage a high volume of work efficiently and effectively;
• Strong oral and written communication skills;
• Ability to build strong partnerships and relationships within the community;
• Strong understanding and knowledge of Domestic Violence, cycle of violence, and the intersection of Domestic Violence and Homelessness;
• Ability to effectively communicate in English;
• Capacity to problem solve, handle crisis, and work with families and children of various cultures and socioeconomic backgrounds;
• Ability to work in a team environment;
• Ability to handle high volume desk in an organized manner
• Ability to write routine reports and correspondence;
• Must have the ability to work occasional evenings;
• Must have reliable transportation;
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals;
• Proficient in Microsoft Office (Word and Outlook);
• Ability to adapt to the environment, to solve practical problems, to deal with a variety of multiple variables in situations where only limited standardization exists and to make independent decisions within scope of responsibility;
• Demonstrated ability to work with sensitivity and without discrimination towards peoples of diverse cultures, races/ethnicity’s, socio/economic positions, ages, religions, genders, physical/mental challenges/disabilities and sexual orientations;
• Ability to understand the needs of families, individuals, and children; and a willingness to address their concerns with action designed to create change; sensitivity to issues pertaining to domestic violence

CERTIFICATES, LICENSES, REGISTRATIONS:

• Possession of a valid California driver's license and proof of liability insurance on personal auto.
• Must be insurable at all times at standard rate by set by MMC insurance carrier;
• Must pass tuberculosis test, drug test and background;

PHYSICAL/COGNITIVE DEMANDS:

• Ability to adjust focus – (ability to adjust eye to bring an object into sharp focus.).
• Close Vision – (clear vision at 20 inches or less)/
• Must be able to convey information to others effectively- frequent
• Must be able to speak with clarity so others can understand the information being delivered - frequent
• Lift up to 10 pounds – occasional to frequent
• Lift up to 25 pounds – infrequent
• Push/pull – occasional to frequent
• Reach with hands and arms- frequent
• Sit- Excessive
• Stand – occasional to frequent
• Stoop, kneel, crouch or crawl – occasional to infrequent
• Talk or hear – frequent
• Use hands to finger, handle or feel- frequent
• Walk – excessive
• Fine Dexterity – Both – frequent
• Typical noise level – quiet
• Repetitive use of hands – frequent
• Hearing – ability to hear instructions - frequent
• Grasping: simple/light: - frequent
• Oral Comprehension - high
• Oral Expression - high
• Deductive Reasoning- moderate to high
• Speech clarity – high

WORK ENVIRONMENT:

• Indoors, environmentally controlled
• Normal office noise level

NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements, which may change from time to time based on business needs. When appropriate, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job, so long as those accommodations do not create an undue hardship for the company. 

The Marjaree Mason Center, Inc. is an Equal Opportunity Employer. It is our policy to make all personnel decisions without discrimination on the basis of race, color, creed, religion, sex, physical disability, mental disability, age, marital status, sexual orientation, citizenship status, national or ethnic origin, and any other protected status.