Phone Operator
Job Posting for Phone Operator at Mark Porter Auto Group
Job Description
Join Mark Porter Auto Group, a leading auto dealership dedicated to providing exceptional customer service in Ashland, Kentucky. We are a team-oriented company that values hard work, dedication, and a positive attitude. As a Phone Operator, you will be the first point of contact for customers, assisting them with inquiries, scheduling appointments, and providing general information about our services. Your role is crucial in ensuring a seamless and professional experience for every customer that interacts with our dealership.
Benefits
Retirement Plan###Health Insurance###Dental Insurance###Vision Insurance###Life Insurance###
Responsibilities
Phone Coverage: Answer and manage incoming calls from customers, routing them to the appropriate department or individual.
Customer Assistance: Provide accurate and timely information to callers, addressing inquiries, and assisting with any customer service-related issues.
Message Taking: Document and relay messages accurately to ensure seamless communication within the organization.
Database Management: Update and maintain customer information in the company database for reference and follow-up purposes.
Requirements
Communication Skills: Excellent verbal communication skills and the ability to convey information clearly and effectively.
Customer Focus: A customer-centric approach with a strong desire to assist customers and provide exceptional service.
Problem-Solving: Effective problem-solving abilities to address customer inquiries and resolve issues efficiently.
Attention to Detail: Meticulous attention to detail to accurately record and relay customer information.
Professionalism: Maintain a professional demeanor and positive attitude in all customer interactions.
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Job openings at Mark Porter Auto Group
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