Program Manager - Loyalty & Incentives

We’re growing our Loyalty and Incentives Practice Area in our Detroit office and are looking for a Program Manager to lead and manage ongoing programs. OneMagnify is a one-of-a-kind combination of technology, creative, strategy, data, analytics, and a wide range of marketing services that cut across multiple subject areas to deliver a whole that is truly greater than the sum of its parts. Today’s sophisticated business and marketing environments require a fresh, vigilant and more connected approach to human communications - and we get it. We’re looking for diverse and passionate team members to come grow and own the change with us. We are seeking a Program Manager to lead the strategic vision and coordinate the operations within our Loyalty and Incentives Practice Area. The Program Manager will be responsible for effective operations and continuous process improvement by providing leadership, direction and motivation to the workforce as well as a strong working relationship with the client. Bring your good ideas and appetite to learn and join our team of forward-thinking and motivated client services' employees! A successful Program Manager will be motivated and possess strong leadership, organizational and communication skills. About You: You are motivated by providing tangible business solutions to clients across a range of industries. You possess excellent communication skills. You are excellent at prioritization, organization and time management. What You'll Do: Responsible for the successful delivery of all client and program requirements. Provides day-to-day support for key client partners. Collaborate with the Clients, Account Teams and Operational Units in developing project specifications, business requirements, user stories, creative specifications, budgets and timelines Partner across teams and departments to complete program deliverables, improve processes, lower costs, and drive efficiencies. Establishes and maintains relationships with clients and internal departments to facilitate communication and awareness of programs and program changes. Submits technical requests through Jira ticketing system and engages with Technical Solutions Manager and Product Owners to ensure work completion. Provides data reporting and analysis as needed. Develops and maintains internal Standard Operating Procedures (SOPs) and other training materials. Supports company quality standards, policies, procedures and work instructions as outlined in the company quality management system documentation. Supports communication and modeling of mission, vision, values and operating principles. What You'll Need: Excellent written and verbal communication skills. Strong planning, multitasking and organizational skills; attention to detail and proactive client follow-up required. Cooperative, professional and effective interaction skills with co-workers, company staff and clients. Experience and confirmed abilities to lead change and implement process improvement effectively and proactively. Proficient in Microsoft Office applications such as Microsoft Word, Excel, PowerPoint, Project, Visio. Knowledge of Jira application and Agile Project Management concepts . 3 years’ experience in Operations or Project Management role. Four-year degree in a Business, Management, or related field. Benefits: We offer a comprehensive benefits package including medical, dental, 401(k), paid holidays, vacations, and more. About us: Whether it’s awareness, advocacy, engagement, or efficacy, we move brands forward with work that delivers results. Through meaningful analytics, engaging communications and innovative technology solutions, we help clients tackle their most ambitious projects and overcome their biggest challenges. We are an equal opportunity employer. We believe that innovative ideas start with unique perspectives. That’s why we’re committed to providing every employee a workplace that’s free of discrimination and intolerance. We’re proud to be an equal opportunity employer and actively search for like-minded people to join our team! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job functions, and to receive benefits and privileges of employment. Please contact us to request accommodation.