Server Virtual Hiring Event

SERVER - Any Outlet

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AM/PM Shift
Summary:
The restaurant server serves food and beverage to restaurant guests in a timely fashion ensuring excellent service and guest satisfaction every time. Must be willing to I.D all guests and monitor beverage consumption of guests as to not overserve.

Responsibilities

• Provide high quality service to all guests
• Complete all necessary set up, side work and closing duties as assigned
• Check restaurant before, after and during shift for cleanliness and remove any debris
• Be knowledgeable of all menu items, their garnish, contents and preparation methods. Be prepared to answer any guest questions about the menu in a direct, concise way.
• Know any daily features and specials the restaurant is offering
• Use suggestive selling and up sell items to increase the check average of the restaurant
• Take guest orders correctly, read the order back to the guest and ring orders correctly into
• Micros. Check screen before sending order to make sure any modifications to order are correct.
• Check food presentation before taking the food from the kitchen to the guest. Hot food hot and fresh.
• Check guest satisfaction with food quality within two bites
• Make sure check is presented correctly, free from errors and in a timely manner.
• Learn and maintain all information regarding the hotel and engage in pre-shift
• Promote teamwork and friendly safe work environment
• Know all the bar products on offer to the guest
• To make conversation with guests and create a personal connection

COMPETENCIES

• Outgoing, sociable and personal
• Eye for detail
• Excellent oral and hearing skills
• Passion for service
• Positive can do attitude

SKILLS

• Can handle high volume and work under pressure
• Multitasking
• Reliability
• Customer service skills
• Organized
• Teamwork
• Flexible work schedule

EDUCATION/EXPERIENCE

• Previous restaurant or bar experience preferred but not essential
• Previous customer service role preferred not essential

WORKING CONDITIONS

• Must be able to stand and move at fast pace for long periods of time
• Must be able to work long hours when business needs require

FULL TIME BENEFIT OVERVIEW

• Medical, Dental, and Vision (Available from Day 1 of Employment)
• Complimentary Parking for Employees (Downtown)
• Life Insurance
• Employee Assistance Program (EAP)
• 401(k)
• Vacation and Paid Time Off (PTO)
• Tuition Reimbursement
• Complimentary and Discounted Rooms

Technical requirements

After signing up, you will be sent an email with instructions on how to connect.
Please be prepared to join the virtual interview from a quiet place using a desktop or mobile device with a working speaker, microphone, and camera. Check to see if your network connection can support an online session. A plugged in ethernet cable or a strong WiFi network signal will help avoid time delays during your conversation.

Preferred dress code

Casual (come as you are, but please be presentable)

About Marriott IndyPlace

About Marriott Indyplace Indianapolis

White Lodging is one of the fastest-growing, fully-integrated independent hotel ownership, development and management companies in the country. A trusted partner, White Lodging consistently delivers superior hotel experiences and exceptional returns on investment among premium brand hotels across the country, making it one of the industry's most desired hospitality leaders.

As a private company with approximately 90 owned/managed convention, urban lifestyle, and suburban select hotels, and more than 40 restaurants and bars, our associates consistently earn superior guest satisfaction scores, top market share and industry-leading profit margins. And, we support our diverse associates through ongoing training and career development, from hire to retire. We are also a proud multi-year winner of the Gallup Great Workplace award for superior employee engagement.

White Lodging’s core markets include Austin, Chicago, Denver, Indianapolis, Louisville and Nashville with multiple premium-brands across Marriott, Hilton and Hyatt.

ON GROWTH

We have a history of sustainable, strategic growth focusing on growth every year since inception defying the darkest of economic recessions.

ON OPPORTUNITY

Our growth is strategic – not simply for growth’s sake. What we do always improves portfolio and partner value. Our growth creates opportunity and accelerates career development.

ON TRAINING

We understand and live the idea that our expectations for performance can never exceed the quality of our training. We work hard to support your growth and success because we understand the organization’s performance and growth is dependent on your own. We do more than provide opportunity, we invest heavily in your success.

ON REPUTATION

Our brand is your brand. White Lodging is a recognized industry leader developing, owning and operating the most respected brands in the industry. People know we are selective and that we develop effective leaders. Our reputation enhances yours. In a sense, we are the Harvard of hospitality.

ON INVESTMENT AND STABILITY

Our ownership structure is built for the long term and the White family invests and manages to support a high-performing, multi-generational industry leader. No short cuts are taken nor values ignored. Stability in ownership and strategy benefits your career. You can work across the country, in urban or suburban hotels or at corporate, in a variety of positions, with as much challenge as you want to take on – all at one company.

ON SELECTIVITY

We are highly selective and hire for talent to always enhance our organizational capability that supports our growth, quality and relationship objectives. You will be surrounded by like-minded people that share your values and commitment to contribute and grow. We like to have fun and celebrate our success.

ON OUR APPROACH

Our proprietary approaches in F&B, development and management are industry-leading and highly profitable. The success of our food and beverage is rooted in a deep commitment to and passion for food. We support this with strong corporate investment in our test kitchen staffed with talented, innovative chefs continuously working to improve our quality and presentation. We manage towards consistent growth in sales and favorable mix of sales. We manage our development processes such that we achieve double digit ROI on hotel properties before the doors open. And our management standards are the highest in the industry. All of this means more opportunity for you.

What is a virtual interview?

Virtual interviews help employers connect with job seekers when they are not in the same physical location. Since hiring is a human process, employers would like to talk with you online (chat, video or phone) to see if you meet the requirements for the job.