Director of Golf - PGA Certification

JOB SUMMARY

 

Functions as the strategic business leader of the Golf Department. Responsible for golf operations, including guest and employee satisfaction, sales and revenue management and the financial performance of the department. As a member of the Executive Committee, develops property-wide goals and strategies that deliver products and services to meet or exceed the needs and expectations of guests and employees and provides a return on investment.

 

CANDIDATE PROFILE

 

Education and Experience

High school diploma or GED; 2 years’ experience in the golf/course management; member of Professional Golfers Association (PGA) member or Ladies Professional Golfers’ Association (LPGA) (Membership required for US locations only).

 

OR

2-year degree from an accredited university in Business Administration or related major; 1 years’ experience in golf/course management; member of Professional Golfers’ Association (PGA) or Ladies Professional Golfers’ Association (LPGA) (Membership required for US locations only).

 

CORE WORK ACTIVITIES

 

Managing Golf Operations

• Monitors the playing time of golfers to ensure optimal speed of play on the course.

• Conducts regular tours of the course to evaluate course conditions.

• Develops the Golf department’s Operating Strategy and leads its execution.

• Works with Grounds Superintendent to ensure course is maintained in accordance with brand specific Golf Standards and sound agronomic practices.

 

Managing Golf Revenue Management Goals

• Makes decisions or recommendations regarding rates per round, retail pricing and services offered to enhance the sales performance of the department.

• Manages financial performance of the golf department to achieve or exceed budget expectations.

• Adjusts services to meet customer demand and budget expectations.

• Oversees the booking of tee times to ensure maximum yield.

 

Ensuring Exceptional Customer Service

• Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.

• Empowers employees to provide excellent customer service.

• Strives to improve service performance.

• Establishes guidelines so employees understand expectations and parameters.

 

Conducting Human Resources Activities

• Ensures corrective action is taken to continuously improve results.

• Remains visible and accessible to employees.

• Reviews and manages controllable expenses such as, labor, quality and quantity of grass seed, lawn chemicals, inventory levels, uniforms, utilities etc.

• Reviews findings from guest feedback with employees to develop appropriate corrective action.

• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

• Hires Golf team members with the appropriate skills and in a timely manner to meet the business needs of the operation.

• Creates appropriate developmental plans and developing team members based on their individual strengths, development needs, career aspirations, and abilities.

• Sets goals and expectations for direct reports using the performance appraisal process and holding staff accountable for successful performance; coaching team by providing specific feedback to improve performance.

• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

• Establishes and maintains open, collaborative relationships with direct reports and entire golf team.

• Utilizes employee feedback and an “open door” policy to address employee problems or concerns in a timely manner.

• Ensures employees are treated fairly and equitably.

• Celebrates successes and publicly recognizing the contributions of team member.

 

 

 

 

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.