Guest Service Agent - Franchised

Additional Information: This hotel is owned and operated by an independent franchisee, Chartwell Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job Description:

Performs sales and customer service functions related to guest registrations, reservations, and revenue collections, in a manner that will ensure all guests receive a safe and secure place to stay with friendly, attentive service.

Essential Job Functions:

Performs the functions of the front desk including check-ins, check-outs, reservations, answering telephone, providing wake-up calls, etc.

• Display a positive, upbeat attitude.
• Provide information concerning hotels, facilities, and functions, as well as their location.
• Familiar with property security and key control procedures, as well as fire safety procedures.
• Completes paperwork necessary for front desk operation.
• Perform tasks assigned by the Guest Service Manager or General Manager.

Necessary Skills and Attributes:

• Excellent verbal, comprehension, listening, and problem-solving skills
• Adaptability
• Report and accounting skills
• Guest relation skills

Job Requirements:

• Formal Education: High School Diploma or equivalent
• Open availability/8-hour shift: Day shift/ Nights as needed/ Night shift & Weekends. 
• In-person
• Ability to commute.
• Hotel experience: 2 years (preferred)

Pay and Benefits:

• Paid Sick time. 
• Employee discount.
• Health insurance.

This company is an equal opportunity employer.

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