AM Room Service Wait Staff

Major Responsibilities

• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Auro Hotels professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner.

• Understand and apply all hotel safety and security procedures to maintain a secure and safe environment for associates and guests at all times. In the event of an accident or emergency, get medical attention if necessary and contact GM or MOD.

• Demonstrate a working knowledge of all services and facilities of the hotel, as well as the local area to effectively assist guests.

• Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.

Essential Job Functions

• Set up room service trays and tables in anticipation of incoming orders.
• Retrieve check from order taker and place order with kitchen. When picking up, be certain that order is complete, i.e., all food, beverages, alcoholic beverages, and all condiments.

• Carry trays or push wheeled carts to deliver room service orders to guests in a friendly and courteous manner to ensure guest satisfaction. After set up, present check.

• Assist bus persons in removing trays and tables from guest floors and returning them to designated locations.

• Prepare complimentary fruit baskets or amenities and deliver to guest rooms.
• Have knowledge of food and beverage preparations, service standards, guest relations and etiquette.

• Knowledge of the appropriate table settings, service ware and menu items.
• Remember, recite and promote the variety of menu items.
• Operate beverage and toasting equipment.
• Prepare drinks as required to fulfill orders.
• Perform all assigned side work to include replenishing condiments and restocking side stands.
• Perform any general cleaning tasks as assigned by supervisor.
• Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to ensure all laws are being followed.

• Communicate and cooperate with other F&B Managers and Director of F&B.
• Understand all property safety standards and comply with these rules at all times.
• Work independently with little supervision.

Other Duties and Responsibilities

• Comply with Company Standards of Service as outlined for Auro Hotels.
• Project a favorable image of Auro Hotels to the public at all times.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

• Treat guests, vendors, customers and co‐workers with professionalism and respect at all times.
• Complete Departmental, Auro Hotels and Brand standards training as assigned.
• Maintain a clean and neat appearance at all times. A complete uniform must be worn at all times in public areas, including name tag.

• Must be able to work flexible work hours/schedule including evenings, weekends and holidays.
• Develop and maintain productive interpersonal relationships and relate well with a wide variety of individuals, some of whom may require patience and tolerance.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by

people assigned to this classification. They are not to be construed as an exhaustive list of all

responsibilities, duties, and skills required of personnel so classified. All personnel may be required to

perform duties outside of their normal responsibilities from time to time, as needed. Nothing in this job

description restricts management’s right to assign or reassign duties, work hours and/or responsibilities

for this job at any time.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed above are representative of the knowledge, skills, and/or abilities required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the

essential functions.

Experience/Education

High school diploma or general education degree or equivalent combination of education and

experience preferred.

Certificates & Licenses

As required by Brand Standard and/or State Law

Computer Skills

POS System and others as required by Brand Standard for the Food & Beverage Department.

Language Ability

Ability to speak effectively with customers and/or associates. Ability to write clearly and legibly.

Math Ability

Able to perform basic to complex math problems.

Reasoning Ability

Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem

solving.

Work Environment

The work environment characteristics described here are representative of those an associate

encounters while performing the essential functions of this job. Reasonable accommodations may be

made to enable individuals with disabilities to perform the essential functions. Work for this position is

usually performed in a climate‐controlled environment. However, the associate may be required to

work outside in extreme heat, cold, rain, wind or inclement weather as the demands of the position so

dictate.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to

successfully perform the essential functions of this job. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential functions. While performing the duties of

this job the associate is regularly required to use hands and fingers to handle or lift items and operate a

computer. The associate is regularly required to stand, walk, talk and hear. The associate is occasionally

required to sit, stoop, kneel, crouch, or reach with hands and arms. The associate is occasionally

required to lift up to 30 pounds. The vision requirements include: close vision, distance vision,

peripheral vision, depth perception and ability to adjust focus.