Environmental service

Job Number 24173936

Job Category Housekeeping & Laundry

Location The Miami Beach EDITION, 2901 Collins Avenue, Miami Beach,

Florida, United States VIEW ON

MAP (https : www.google.commaps?q The Miami Beach EDITION,2901 Collins Avenue,Miami Beach,Florida,US)

Schedule Full-Time

Located Remotely? N

Relocation? Y

Position Type Management

JOB SUMMARY

Manages housekeeping functions and staff on a daily basis to ensure property

guest rooms, public space and employee areas are clean and well maintained.

Directs and works with team to successfully execute all housekeeping

operations. Strives to continually improve guest and employee satisfaction and

maximize the financial performance of the department. Responsible for

inspecting areas of responsibilities and following up with a plan for

improving results.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 3 years experience in housekeeping or related

professional area.

2-year degree from an accredited university in Hotel and Restaurant

Management, Hospitality, Business Administration, or related major; 3 years

experience in housekeeping or related professional area.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

• Ensures compliance with all housekeeping policies, standards and procedures.
• Understands the importance of department’s operation on the overall property

financial goals and educates staff on details as appropriate.

Reviews staffing levels to ensure the guest service, operational needs and

financial objectives are met.

Obtains list of rooms to be cleaned immediately and list of prospective

check-outs or discharges to prepare work assignments.

• Inventories stock to ensure adequate supplies.
• Supervises an effective inspection program for all guestrooms and public

space.

Understands the impact of department’s operations on the overall property

financial goals and objectives and manages to achieve or exceed budgeted

goals.

• Ensures all employees have proper supplies, equipment and uniforms.
• Communicates areas that need attention to staff and follows up to ensure

understanding.

Supervises daily housekeeping shift operations and ensures compliance with

all housekeeping policies, standards and procedures.

Participates in departmental meetings and continually communicates a clear

and consistent message regarding the departmental goals to produce desired

results.

Conducting Human Resources Activities

Uses all available on the job training tools to train new room attendants

and provide follow-up training as necessary.

Establishes and maintains open, collaborative relationships with employees

and ensures employees do the same with them.

Schedule employees to business demands and for tracks employee time and

attendance.

• Ensures employees understand expectations and parameters.
• Ensures property policies are administered fairly and consistently,

disciplinary procedures and documentation are completed according to policy.

Observes service behaviors of employees and provides feedback to

individuals.

• Ensures employee recognition is taking place on all shifts.
• Solicits employee feedback, utilizes an open door policy, and reviews

employee satisfaction results to identify and address employee problems or

concerns.

• Participates in employee progressive discipline procedures.
• Review employee satsifaction results.
• Participates in interviewing and hiring of team members with the appropriate

skills.

Ensuring Exceptional Customer Service

• Sets a positive example for guest relations.
• Participates in the development and implementation of corrective action

plans to improve guest satisfaction.

• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses

on continuous improvement.

• Responds to and handles guest problems and complaints.
• Strives to improve service performance.

The salary range for this position is $89,000 to $122,000 annually. Marriott

offers a bonus program, comprehensive health care benefits, 401(k) plan with

up to 5% company match, employee stock purchase plan at 15% discount, accrued

paid time off (including sick leave where applicable), life insurance, group

disability insurance, travel discounts, adoption assistance, paid parental

leave, health savings account (except for positions based out of or performed

in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter

benefits, other life and work wellness benefits, and may include other

incentives such as stock awards and deferred compensation plans. Benefits and

incentive compensation may be subject to generally applicable eligibility,

waiting period, contribution, and other requirements and conditions.

The compensation and benefits information is provided as of the date of this

posting. Marriott reserves the right to modify compensation and benefits at

any time, with or without notice, subject to applicable law.

Marriott International is an equal opportunity employer. We believe in

hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, such as

disability and veteran status, or any other basis covered under applicable

law.

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager,

the service delivery of a world-class luxury hotel, and the global reach of

Marriott International to create an entirely new experience in the world of

hospitality. EDITION delivers the best of both worlds in a delicate balancing

act polish with personality, perfectionism with individualism, and comfort

consumers who understand quality, originality, design, and service excellence,

but who want it without limitations breaking the bounds of convention and

demanding an attitude and a feeling wrapped in a package that showcases the

exceptional.

But to create this magical experience, we need you. We are looking for

outgoing, authentically amazing people who are looking for a place to work

that inspires them, challenges them and makes them proud to come to work. A

place where service comes from the heart, not from a handbook. A place that

delivers a never-ending theatrical performance that continuously delights and

enchants each and every one of our guests.

We invite you to join us today. In joining EDITION, you join a portfolio of

brands with Marriott International. Be where you can do your best work,

begin your purpose, belong to an amazing global team, and become

the best version of you.

Last updated : 2024-10-10

Salary : $89,000 - $122,000