What are the responsibilities and job description for the Senior Program Specialist - Systems Admin position at Marriott?
**Job Number** 22208033
**Job Category** Administrative
**Location** Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States
**Schedule** Full-Time
**Located Remotely?** Y
**Relocation?** N
**Position Type** Management
**JOB SUMMARY**
Responsible for administering programs, or a portion of programs that are typically division-wide or company-wide in scope. Acts as an expert for the programs being administered and makes judgments regarding compliance with the programs' terms and parameters. Answers questions and provides standard information pertaining to programs being administered, routine details, and other frequently asked questions. Explains administrative procedures surrounding the programs and provides technical guidance as necessary. Provides technical interpretation of the program/plan documents.
**CANDIDATE PROFILE**
**Education and Experience**
High school diploma or GED; 4 years' experience as a program specialist or related professional area.
OR
2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 2 years' experience as a program specialist or related professional area.
**Other Required Skills**
Preferred knowledge of Financial Force/Sales Force System
Knowledge of the administrative processes related to the position typically gained through several years of related experience.
Knowledge of advanced functions of one or more business software packages primarily word processing, spreadsheet, and database.
Knowledge of the technical regulatory requirements that pertain to the program(s) being administered
Strong proven knowledge of trending technology and industry trends.
**CORE WORK ACTIVITIES**
**Program Administration**
Answers questions and provides standard information pertaining to programs being administered, routine details, and other frequently asked questions.
Explains the administrative procedures surrounding the program(s) and researches and responds to all questions regarding the program(s) including infrequently asked questions or nonrecurring issues.
Provides technical interpretation of the program/plan documents.
Independently performs research and analysis needed to address any questions or issues and presents information to a group.
Composes correspondence or documents pertaining to the program(s) being administered including unique information pertaining to a specific situation or exception.
Processes data related to the administration of the programs through an automated system. Reconciles accounts, researches discrepancies in the amounts charged to the accounts, and prepares reports related to the programs being administered.
Researches questions and problems regarding department policies, procedures, information or services, including those of a complex nature.
Develops and maintains a tracking or reporting system pertaining to the programs being administered utilizing spreadsheet, database or other software applications.
Assists with attaining prices and service agreements to implement and enhance systems and tools for the department.
Utilizes innovative technology to analyze business processes and create efficiencies within the organization.
Conducts research and/or analysis for implementation projects as requested.
Executes against project phases to ensure sustainability and success of in-scope projects
Leads all planning and execution phases of key meetings and events from pre-arrival to post-departure.
Develops working relationships with other groups within Marriott and external vendors
Partners with property-level event team to manage event room blocks, including creation and distribution of reservation links and list management.
Consistently recognizes and shares opportunities to implement processes, procedures, and technology for increased team efficiency across all levels within the department.
Develops tracking mechanisms, tools and processes to support critical department goals as it relates to service expansion, process improvement and new business ventures.
Documents guides and manuals and builds processes and procedures for in-scope projects.
Assists in the creation, design and implementation of complex systems and collaborative customer-facing tools from start to finish related to critical business processes to support internal and external stakeholders.
Serves as the system admin for MPACT's Financial Force platform
Builds and maintains resources to include but not limited to MGS sites, programs, pages, etc.
Acts as main point of contact and resource for existing platforms to include but not limited to: Microsoft Office,
Microsoft Teams, Power BI, Smartsheet, OASIS, DocuSign, FS Opening Apps, Google Docs, Financial Force,
Microsoft Bookings
**Supervision Received**
Incumbent receives minimal supervision. Instructions are received at the beginning of complex projects and sensitive assignments and the resulting work is generally reviewed at completion. Incumbent has a high level of autonomy when handling requirements of their position.
Incumbent is responsible for setting priorities and establishing procedures for completing responsibilities. There may be significant variation in daily workload which requires constant, independent prioritization.
**CRITICAL COMPETENICES**
**Adaptability**
Advocates and demonstrates continuous improvement by adjusting to new ways as conditions and priorities change which may include learning new skills
Takes initiative by being a part of the solution and assisting in the resolution of issues/problems resulting from change
Able to work with different levels of management and management styles as needed in position
**Communication**
Keeps work group informed, speaks and writes clearly and concisely
Actively listens to other's recommendations while seeking clarification and offering alternatives as appropriate
Communicates in a timely, proactive manner, receives directions and feedback well
**Job Related Business Focus**
Actions support key business values of customer service, associate satisfaction and financial success • Demonstrates pleasant, helpful and accurate service to internal and external customers
Respects fellow associates
Efficiently purchases and utilizes resources to produce quality products
**Planning & Organizing**
Sets priorities and establishes a realistic action plan while anticipating potential issues
impacting the plan
Develops and follows procedures for ensuring quality, is detail-oriented, maximizes resources,
meets deadlines, and follows through on assignments
**Problem Solving**
Identifies problems and seeks resolution through sound judgment and solid decision making skills, where appropriate
Directs problems to higher level or applicable department for resolution
**Teamwork**
Works well in a team environment
Acts as a liaison with other resources/departments as appropriate
Gives recognition, collaborates and builds trust among others, treats people fairly, equally and respectfully, promotes celebration when appropriate
**Technical Expertise**
Demonstrates requisite technical expertise as defined by the position.
**Work Habits**
Demonstrates commitment and reliability in getting the job done efficiently, timely, professionally and accurately
Balances multiple projects simultaneously and maintains the personal, technical and professional skills needed to perform job duties
Consistently strives to improve these skills and represents staff and division positively.
**Colorado Applicants Only:** The hourly pay range for this position is $21.16 to $39.31
**New York City & Westchester County, NY Applicants Only:** The pay range for this position is $25.60 to $43.22 per hour.
All locations offer health care benefits, flexible spending accounts, 401(k) plan, accrued paid time off (including sick leave where applicable), life insurance, disability coverage, other life and work wellness benefits and may include incentive compensation. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law._
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
**Job Category** Administrative
**Location** Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States
**Schedule** Full-Time
**Located Remotely?** Y
**Relocation?** N
**Position Type** Management
**JOB SUMMARY**
Responsible for administering programs, or a portion of programs that are typically division-wide or company-wide in scope. Acts as an expert for the programs being administered and makes judgments regarding compliance with the programs' terms and parameters. Answers questions and provides standard information pertaining to programs being administered, routine details, and other frequently asked questions. Explains administrative procedures surrounding the programs and provides technical guidance as necessary. Provides technical interpretation of the program/plan documents.
**CANDIDATE PROFILE**
**Education and Experience**
High school diploma or GED; 4 years' experience as a program specialist or related professional area.
OR
2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 2 years' experience as a program specialist or related professional area.
**Other Required Skills**
Preferred knowledge of Financial Force/Sales Force System
Knowledge of the administrative processes related to the position typically gained through several years of related experience.
Knowledge of advanced functions of one or more business software packages primarily word processing, spreadsheet, and database.
Knowledge of the technical regulatory requirements that pertain to the program(s) being administered
Strong proven knowledge of trending technology and industry trends.
**CORE WORK ACTIVITIES**
**Program Administration**
Answers questions and provides standard information pertaining to programs being administered, routine details, and other frequently asked questions.
Explains the administrative procedures surrounding the program(s) and researches and responds to all questions regarding the program(s) including infrequently asked questions or nonrecurring issues.
Provides technical interpretation of the program/plan documents.
Independently performs research and analysis needed to address any questions or issues and presents information to a group.
Composes correspondence or documents pertaining to the program(s) being administered including unique information pertaining to a specific situation or exception.
Processes data related to the administration of the programs through an automated system. Reconciles accounts, researches discrepancies in the amounts charged to the accounts, and prepares reports related to the programs being administered.
Researches questions and problems regarding department policies, procedures, information or services, including those of a complex nature.
Develops and maintains a tracking or reporting system pertaining to the programs being administered utilizing spreadsheet, database or other software applications.
Assists with attaining prices and service agreements to implement and enhance systems and tools for the department.
Utilizes innovative technology to analyze business processes and create efficiencies within the organization.
Conducts research and/or analysis for implementation projects as requested.
Executes against project phases to ensure sustainability and success of in-scope projects
Leads all planning and execution phases of key meetings and events from pre-arrival to post-departure.
Develops working relationships with other groups within Marriott and external vendors
Partners with property-level event team to manage event room blocks, including creation and distribution of reservation links and list management.
Consistently recognizes and shares opportunities to implement processes, procedures, and technology for increased team efficiency across all levels within the department.
Develops tracking mechanisms, tools and processes to support critical department goals as it relates to service expansion, process improvement and new business ventures.
Documents guides and manuals and builds processes and procedures for in-scope projects.
Assists in the creation, design and implementation of complex systems and collaborative customer-facing tools from start to finish related to critical business processes to support internal and external stakeholders.
Serves as the system admin for MPACT's Financial Force platform
Builds and maintains resources to include but not limited to MGS sites, programs, pages, etc.
Acts as main point of contact and resource for existing platforms to include but not limited to: Microsoft Office,
Microsoft Teams, Power BI, Smartsheet, OASIS, DocuSign, FS Opening Apps, Google Docs, Financial Force,
Microsoft Bookings
**Supervision Received**
Incumbent receives minimal supervision. Instructions are received at the beginning of complex projects and sensitive assignments and the resulting work is generally reviewed at completion. Incumbent has a high level of autonomy when handling requirements of their position.
Incumbent is responsible for setting priorities and establishing procedures for completing responsibilities. There may be significant variation in daily workload which requires constant, independent prioritization.
**CRITICAL COMPETENICES**
**Adaptability**
Advocates and demonstrates continuous improvement by adjusting to new ways as conditions and priorities change which may include learning new skills
Takes initiative by being a part of the solution and assisting in the resolution of issues/problems resulting from change
Able to work with different levels of management and management styles as needed in position
**Communication**
Keeps work group informed, speaks and writes clearly and concisely
Actively listens to other's recommendations while seeking clarification and offering alternatives as appropriate
Communicates in a timely, proactive manner, receives directions and feedback well
**Job Related Business Focus**
Actions support key business values of customer service, associate satisfaction and financial success • Demonstrates pleasant, helpful and accurate service to internal and external customers
Respects fellow associates
Efficiently purchases and utilizes resources to produce quality products
**Planning & Organizing**
Sets priorities and establishes a realistic action plan while anticipating potential issues
impacting the plan
Develops and follows procedures for ensuring quality, is detail-oriented, maximizes resources,
meets deadlines, and follows through on assignments
**Problem Solving**
Identifies problems and seeks resolution through sound judgment and solid decision making skills, where appropriate
Directs problems to higher level or applicable department for resolution
**Teamwork**
Works well in a team environment
Acts as a liaison with other resources/departments as appropriate
Gives recognition, collaborates and builds trust among others, treats people fairly, equally and respectfully, promotes celebration when appropriate
**Technical Expertise**
Demonstrates requisite technical expertise as defined by the position.
**Work Habits**
Demonstrates commitment and reliability in getting the job done efficiently, timely, professionally and accurately
Balances multiple projects simultaneously and maintains the personal, technical and professional skills needed to perform job duties
Consistently strives to improve these skills and represents staff and division positively.
**Colorado Applicants Only:** The hourly pay range for this position is $21.16 to $39.31
**New York City & Westchester County, NY Applicants Only:** The pay range for this position is $25.60 to $43.22 per hour.
All locations offer health care benefits, flexible spending accounts, 401(k) plan, accrued paid time off (including sick leave where applicable), life insurance, disability coverage, other life and work wellness benefits and may include incentive compensation. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law._
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
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