What are the responsibilities and job description for the Lead Support Engineer position at MARS Solutions Group?
- Responsible for administration and development support for the Integrated Risk Management module of ServiceNow
- Form configuration
- Flow designer
- Role and access management
- Report and dashboard configuration
- Workspace design and configuration
- Data imports and integrations
- Manage update sets and deploy changes across environments
- Service portal configuration
- Collaborate with various teams to clearly understand requirements and utilize best practices within ServiceNow to meet those objectives
- Manage changes and deployments between ServiceNow environments
- Work with product management team to manage and prioritize items from the backlog
- Troubleshoot and quickly resolve issues identified by end users
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