Technical Support Analyst
Job Posting for Technical Support Analyst at MARS Solutions Group
Location: Franklin, WI Campus
1st Shift (5 days onsite) 2nd and 3rd shift (remote AFTER training ONISTE!)
Job Type: Contract
Job Title: Technical Helpdesk Support Analyst
Experience Level: 2 years helpdesk (not desktop) experience required
Laptop and Equipment is provided to all candidates for this position. Other equipment outside of what we supply will be at the candidate's cost.
Summary of Position:
Technicians in this role provide technical support in a contact center. The role will include troubleshooting remote hardware, custom and commercial software, and connectivity issues.
Summary of Position:
Technicians in this role provide technical support in a contact center. The role will include troubleshooting remote hardware, custom and commercial software, and connectivity issues.
- Support is performed over the phone and chat; will include Windows 10, Office 365, laptops, desktops, printers, mobile devices, and numerous in-house, commercial, and mobile applications.
- Candidates will take an average of 25 calls per day as the single point of contact for technical issues, requests, and questions for over 20,000 supported staff.
- To ensure your success and the success of the team, you will be measured on Key Performance Indicators. These include adhering to your schedule (especially attendance), first contact resolution, quality, and customer service. During the assigned shifts, candidates should expect nearly 100% of their day to be on the phone.
Training:
- Initial training period of 5-7 weeks is required with hours 8:00 AM - 4:30 PM, Monday thru Friday onsite
- Permanent shifts will begin upon completion of Training
- Shifts will be assigned based on the requirements of the Job Posting
Details of Position:
18-month contract
Shift Needs
1st shift
2nd shift
3rd shift
Requirements:
18-month contract
Shift Needs
1st shift
2nd shift
3rd shift
Requirements:
- 2 years of first level help desk call center experience is preferred
- Strong written and verbal communication skills are required
- Ability to type 50 words per minute is recommended
- Experience with using and supporting MS Office and Outlook is recommended
- Background in a multi-channel environment is recommended
Salary.com Estimation for Technical Support Analyst in Franklin, WI
$68,351 to $86,812
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
Sign up to receive alerts about other jobs with skills like those required for the Technical Support Analyst.
Click the checkbox next to the jobs that you are interested in.
-
Electronic Equipment Installation Skill
-
Income Estimation: $52,812 - $67,852
-
Income Estimation: $50,932 - $68,703
-
-
Electronics Repair Skill
-
Income Estimation: $55,907 - $79,432
-
Income Estimation: $57,421 - $82,784
-
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles
Skills Library
Job openings at MARS Solutions Group
MARS Solutions Group
Shelby, MT
Full Time
MARS Solutions Group
Longmont, CO
Full Time
MARS Solutions Group
Minnetonka, MN
Contractor
MARS Solutions Group
Phoenix, AZ
Contractor
Not the job you're looking for? Here are some other Technical Support Analyst jobs in the Franklin, WI area that may be a better fit.
We don't have any other Technical Support Analyst jobs in the Franklin, WI area right now.
Technical Support Analyst / Technician
MARS Solutions Group, Milwaukee, WI
Genesis10, Mequon, WI