Site Operations Manager

Company Overview

Established in 1952, Marsden Services offers comprehensive facility services to clients nationwide. We provide clients with high-quality and professional services including janitorial, security, HVAC, calibration, emergency response, and facility management services. Our hiring philosophy is rooted in the idea that we want our employees to grow and be successful with our organization. We believe in our employees. We invest in our employees. A career at Marsden means a career with a Company that will support your growth.

Position Summary

The Operations Manager oversees a team executing a high level of customer care for a significant account within the [Location] market and will drive the Leadership Engagement Growth & Safety (LEGS) strategy of the Company. The Operations Manager oversees all daily operations of Supervisors and Technicians engaging in repair, welding and maintenance of equipment.

Key Responsibilities

• Directs and manages key operational functions

• Develops and maintains relationships of trust and engagement with on-site client

• Ensures standards for service quality, equipment, safety and performance are maintained and that cost-effective resources are used to maximize service standards

• Implement processes and structure in alignment with strategic initiatives and provide a clear sense of direction and focus

• Develops, monitors, and reports on operating costs within functional areas. Alerts key stakeholder(s) of cost and labor over run. Makes recommendations and implements solutions

• Builds a culture of work safety and leads by example with one's own safe behavior

• Hires, trains, develops and appraises staff effectively. Takes corrective action as necessary on a timely basis and in accordance with Company policy. Consults with Human Resources as appropriate

• Conducts regular operations staff / training meetings with all direct reports

• Manages budget and controls expenses effectively

• Remove production constraints; allocate human and equipment resources and direct employees to attain all established goals

• Regular travel to support operation sites

• Uses Microsoft Office-based cost management system to audit bi-weekly budgets for all assigned accounts to include labor, supplies, leases and equipment

• Other duties as assigned
  

Skills and Qualifications

• Lean Manufacturing experience with a focus on 5S and Six Sigma methodologies

• Strong understanding of budgeting and expense management with a basic understanding of financial and accounting practices

• Demonstrated strong leadership, team building and coaching, as well as the ability to motivate people, assess and develop employee skills

• Visionary leader with ability to inspire respect and trust and mobilize others to fulfill the vision- be a champion for your team

• Highly motivated and results oriented

• Strong analytical and decision-making skills

• Ability to identify and solve complex problems

• High emotional intelligence

• Exceptional customer service

• Excellent oral and verbal communication skills

• Strong continuous improvement mindset

• Highly adaptable to changes in the work environment and competing demands

Education and Experience

• 5 years of leadership experience in a distribution, manufacturing, trucking or closely related service operation

• Demonstrated ability to provide leadership with responsibility for a decentralized workforce

• Ideal candidate will possess one or more of the following:

o Black Belt in Six Sigma

o Best Manufacturing Principles

o Lean Manufacturing

o 5S Methodology

• 4 year degree in Business Administration, Engineering or related field is preferred
  

Measures of Success

• Meet or exceed net income growth targets

• Meet or exceed client retention goals

• Meet or exceed employee retention goals

• Meet or exceed management development goals

• Meet or exceed safety performance standards

• Maintain a detailed strategic plan for all areas of responsibility
  

Business Conduct

• Commits to behave in compliance with the company’s values and Code of Conduct.

• Builds a culture of work safety and lead by example with one’s own safe behavior.

• Ensures one’s own compliance with the Company’s published Operating Standards.

• Treats co-workers with respect and approaches conflict with positive intent and professionalism.

• Asks questions to understand why we do what we do and how we do it – champions change when improvements can be made.
  

AAP/EEO Statement

Marsden Services and its affiliates provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, status with regard to public assistance or any characteristic protected under federal, state or local law.