Service Advisor

Job Description

Assigns and gives work direction to employees in the Service Department. Advises and recommend changes and improvements to the Service Manager. Assists in the processing of repair and warranty work.

Major Duties and Responsibilities:

• Assigns jobs and work areas to employees according to their skills and knowledge.
• Arranges for and participates in re-conditioning of used equipment and set-up of new equipment.
• Prepares & Reviews all repair orders for accuracy and completeness concerning parts, materials and labor and approves the release of equipment for delivery to the customer.
• Directs and assists in the diagnosis of unit problems with technicians and provides instruction as required.
• Works with the Service Manager in all aspects of the Service Department in fulfilling the responsibilities of the Service Manager (may fill the Service Manager's role in their absence).
• Promotes loyalty and customer goodwill and protects dealerships image.
• Assists in the appraisal of repair work coming into the Service Department and participates in repair.
• Advises Service Manager of all customer complaints.
• Maintains a clean and safe working environment for all technicians.
• Performs other duties and responsibilities as directed by Management in line with

Qualifications and Job Requirements

• Must have outgoing, friendly personality and superior communication & customer service skills
• Experience working in a service department
• Ability to write and work on routine reports and correspondence
• Ability to negotiate customer complaints to a satisfactory resolution
• Experience with common dealership computer systems
• Good computer skills
• General understanding of mechanical/technical terms.
• High school diploma or GED equivalent and/or graduation from a Technical program preferred .
• Ability to speak effectively one-on-one or in front of groups of customers or employees of the organization
• Organizational and leadership skills

We are a leader in the industry yet small enough so that you will be recognized for the contributions you make. Our company is an equal employment opportunity company. In addition to our excellent work environment, we offer a very competitive wage structure, incentives and other growth opportunities. We hire only the best and the brightest, if you consider yourself one of the best Powersports Service Technicians, please forward resume today to Human Resources

Sales environment(s):

• Store

Job Type: Full-time

Pay: $40,000.00 - $65,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Day range:

• Monday to Friday
• Weekends as needed

Shift:

• Day shift

Experience:

• Sales: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person