IT Point of Sale Administrator

Dynamic and growing retail company is seeking a Store Technology - POS Administrator!

We're seeking an experienced Store Technology – POS Administrator with proven experience in modern endpoint management platforms and security to join our Store Technology team. This role will be responsible for the development, implementation, and management of a secure, standardized client and mobility environment. The ideal candidate must function as a subject matter expert for endpoint management and provide escalation support for complex endpoint issues.

About Us

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

Benefits:

• Medical, Dental & Vision Insurance
• FREE Life Insurance
• Short- & Long-Term Disability Insurance
• Flex Time Off
• 401k with company match
• Huge Employee Discount at all our stores, so check us out
• Amazing training & career path
• Competitive pay!
• And more!

What You'll Do

• Implement and provide maintenance of Store Technology endpoint environment including patching, application packaging and deployment
• Establish a patch management cadence, protocol and ensure all endpoints are consistently updated to mitigate potential threats
• Actively research, recommend, and implement improvements to our existing infrastructure and processes to improve efficiency and security.
• Conduct root cause analyses for escalated client issues to develop and implement long-term solutions and system enhancements
• Design, test, validate and implement large scale, enterprise endpoint solutions, including device configurations, operating system deployments, and software distribution
• Partner with L1 and L2 support teams to stage, image, pack, ship, and repair systems for new and existing stores
• Document system configurations, deployment processes, and changes within the environment
• Partner with the WHSNA Security Team to develop and maintain endpoint security standards in line with WHSNA’s security policies and best practices
• Create standardized client configurations, including operating systems and software, ensuring deployment feasibility with both new and existing hardware
• Oversee the deployment, management, and administration of endpoint management platforms such as Microsoft InTune for endpoints using Windows, iOS, and Android.
• Ensure that all endpoints are compliant with licensing, security patches, and company policies
• Host regular sessions with internal teams to disseminate knowledge of technologies and best practices
• Lead endpoint-related projects, ensuring timely delivery and alignment with business objectives
• Abide by policies and procedures that support the service mindset
• Manage timeline expectations within and across teams, deliver on our responsibilities accordingly

What You Bring

• High quality end-user technical support, related to point-of-sale systems, network, and hardware
• An in-depth understanding of POS systems, software, networks, and hardware as well as the ability to apply that knowledge to support our POS systems
• Detailed knowledge of payment systems and the integration that makes them interface with the POS
• Ability to manage time well, and prioritize multiple projects
• Must have outstanding communication skills
• 3 years' supporting a fast-paced retail environment
• Must have experience with SQL database and be able to create and edit SQL statements
• Experience using a ticketing system and creating knowledge base articles
• Ability to support remote POS systems using an RMM
• Strong work ethic

Additional Preferred Qualifications

• Experience offering technical support in a retail environment using Oracle Xstore and Oracle Xadmin
• Associate or bachelor's degree in Computer Science, Information Technology, System administration, or equivalent experience
• Advanced scripting knowledge using PowerShell
• Experience using and supporting Verifone payment devices, particularly using Tender Retail as middleware

We can’t wait to meet you so apply today!

Marshall Retail Group prides itself on creating unique experiences for customers by developing distinctive retail store concepts that feature and highlight the local culture, community, and lifestyle of the cities in which they are located. InMotion Entertainment Group is the largest airport-based electronics retailer in travel locations globally, with access and insight into the latest technologies for business and leisure travelers, InMotion offers lifestyle products and electronics that include a wide breadth of headphones, mobile power, Bluetooth speakers and travel accessories.

EEO/ADA/DFWP

Marshall Retail Group/InMotion is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. At Marshall Retail Group/InMotion, it’s about each person bringing passion and skills to a dynamic and inclusive workplace!

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Experience level:

• 3 years
• 4 years
• 5 years
• 6 years

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• POS: 3 years (Required)

Work Location: Hybrid remote in Las Vegas, NV 89118

Salary : $80,000 - $100,000