Job Posting for Sr. Solutions Architect at Marshall Retail Group
Dynamic and growing retail company is seeking a Technical Lead, Enterprise Applications! This role reports to the Senior Director of Enterprise Applications.
Benefits:
FREE Life Insurance
Medical, Dental & Vision Insurance
Short- & Long-Term Disability Insurance
Flex Time Off
401k with company match
Huge Employee Discount at all our stores, so check us out
Amazing training & career path
Competitive pay!
And more!
What You'll Do
Provide technical support for Retail Merchandising, WM, sales audit, and planning applications as needed
Partner with for Merchandising, WMS, and Finance teams for their projects
Perform analyses on software application functionality and suggest improvements, solidify requirements and code as per requirements to deliver the solution
Utilize diligence for error resolution, logs, and audit process for existing and new applications
Work on critical projects and deliver technical requirements
Manage 3rd party vendors and ensure on time delivery or their tasks
Consult with the software development team, internal users, and clients to improve application performance
Manage tickets across multiple business system environments to ensure continued and synchronized operations
Establish the root causes of application errors and escalate serious concerns to the Vendor
Maintain a record of escalation and schedule application updates
Document processes and monitor application performance
Provide front-end support to clients and colleagues in IT
Respond to general questions and tickets in a timely manner
Research, diagnose, troubleshoot, and identify potential solutions for how to resolve issues for Tier 1 and Tier 2 incidents
Prioritize multiple open issues, and deliver solutions in a timely manner
Document issue triage as troubleshooting progresses
Follow best practices for change control of proposed solutions
Process Tickets for APTOS, ORACLE, and other systems
Report common issues identified from service partners for escalation
Perform other specific duties or assignments as directed by enterprise applications director and manager
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