Administrative Assistant

Marshfield Insurance Agency Inc.

Job description: Administrative Assistant

General Description: The Administrative Assistant is part of a team of professionals who manage, serve, and advise clients regarding insurance offerings. The Administrative Assistant’s major role is to greet and welcome customers and other visitors in a pleasant and professional manner, either in person or on the phone. The Administrative Assistant notifies the appropriate agency personnel and directs clients as needed.

Essential qualifications:

• Relationship driven, effective communicator with outstanding customer service oriented skills. A professional demeanor must be maintained at all times along with superior ethical standards. The ability to work well with many types of people, external and internal, with a friendly, outgoing and helpful personality.
• The ability and willingness to solve problems. Proactively initiate and follow through with multiple projects, with frequently changing priorities in a fast‐paced environment.
• Results driven, self-directed, detail-oriented and adaptive with ability to efficiently produce quality work output.
• High school diploma or equivalent is required, higher education including but not limited to professional designations are encouraged. Knowledge of Microsoft Office is helpful.

Duties include:

• Interact professionally and positively with clients while representing the agency as the first point of contact with client walk-ins or calls. Notify appropriate agency personnel and direct clients as needed.
• Handle multi-line phone system.
• Accept and apply client payments and document within the management system.
• Distribute correspondence (mail/email/faxes/etc) received throughout the business day.
• Process daily deposits and balance the daily ledger.
• Update procedures manual for reception area as needed.
• Provide support to other members of team, as needed.
• Update job knowledge by participating in education opportunities.
• Perform other functions as directed by management.
• Adhere to guidelines in the employee handbook
• Maintain a clean, professional reception area.

Apply now: https://platform.totalcsr.com/apply/a02Ro00000B8KRbIAN

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• No weekends

Work Location: In person