Returns Coordinator
Job Posting for Returns Coordinator at MARTIN BROTHERS DISTRIBUTG CO
Job Overview:
The Returns Coordinator is responsible for inspecting product and correctly issuing credit to customers for all returned merchandise to the warehouse. This position will work Monday-Friday 8 am - 4:30 pm.
Expectations:
- Inspect all returns and issue proper credit to customers.
- Handle all recalled product returned and credits according to guidelines and protocol outlined by the Recall team, including segregation and disposal of product.
- Communicate daily with Accounting on returns/credits from the previous day that need clarification.
- Communicate with Merchandising, Inventory, and Sales on any return credits/issues.
- Maintain a clean dock area.
Job Duties:
- Issue proper credit for all items returned.
- Check-in morning returns from shuttles and late drivers.
- Clean the dock and maintain a clean dock throughout each day. Stack pallets and place in designated areas, empty shrink wrap bins, and compact cardboard. Sweep and empty trash as needed.
- Check in driver returns, verify credits with the driver, credit with correct codes, and inspect product for restocking.
- Maintain HQ credits and authorizations.
- Communicate effectively on credit problems/return problems with Merchandising and Sales.
- Communicate effectively with the Inventory staff on inventory issues.
- Slot returned items that do not have a pick slot to the correct designated areas.
- Properly handle and communicate all recall returned products/credits.
- Use the correct return code to credit invoices and authorizations.
- Relay required information to Warehouse Shipping, Inventory, and Management on mis-picks, buried in loads, and not on trucks.
- Help with inventory functions as needed and as time allows.
- Maintain a positive relationship with all departments within the company.
- Follow all safety rules and requirements of the warehouse.
- Read and follow company policy.
Salary.com Estimation for Returns Coordinator in Cedar, IA
$33,258 to $41,929
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