What are the responsibilities and job description for the Associate Business and Applications Analyst position at Martin's Point Health Care?
Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system while creating a healthier community. Martin's Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day. Join us and find out for yourself why Martin's Point has been certified as a "Great Place to Work" since 2015.
Please note that all Martin's Point Health Care employees must be fully vaccinated against COVID-19 as a condition of employment.
Position Summary
The Martin’s Point Associate Business and Application Analyst will assist in support of software applications utilized within Martin’s Point multiple business units. The Associate Analyst will support the business and project objectives as directed. They will interact with various departments, including other IT teams, to ensure that their business partner’s systems meet departmental specifications and work collaboratively to ensure that the organization maximizes the value of the applications. An Associate Business and Application Analyst will be capable of troubleshooting issues for the applications and technologies for which they are assigned. They will stay current with technology, proposing new ideas for improving patient and member care through technology-based solutions. This role will participate and support installation/configuration, operation and maintenance of core business applications.
Job Description
Key Outcomes:
- Ensures application configuration is maximized to support business workflows.
- Provides Tier 1 application support.
- Demonstrates continuous efforts to improve operations, resolve incidents, streamline work procedures, and implement technical solutions to meet business requirements.
- Communicates application outages along with problem workarounds/resolutions to service desk staff and IT management in a timely manner.
- Partners with key stakeholders to ensure alignment between the business units, IT and our vendors.
- Participates in eliciting alignment in roadmaps with vendors and business partners in order to maintain supported versions of applications.
- Performs daily system monitoring, verifying the integrity and availability of all applications, integrations and key processes.
- Monitors applications in partnership with other teams in IT.
- Identifies application issues and escalates appropriately.
- Partners with business to gather requirements, establishes priority and tests changes to internally developed applications.
- Ability to understand database table structures to write reports, queries and scripts to assist the business and ensure integrity of data.
- Contributes to technical documentation, reference and training material as needed.
- Understands aspects of industry best practices and works closely with business partners to evaluate and introduce best practices into the environment.
Education/Experience:
- Bachelor’s degree in Information Technology, Computer Science or equivalent combination of related education and experience.
- 2 years of experience in a healthcare or health plan/payor environment supporting related applications.
- In compliance with MPHC’s Department of Defense government contract, any/all persons hired for this position will need to verify their US citizenship and complete the required employment eligibility verification upon hire.
We are an equal opportunity/affirmative action employer.
Do you have a question about careers at Martin’s Point Health Care? Contact us at: jobinquiries@martinspoint.org
