Technician Development Coordinator

Description

Martin Tractor, Inc. is a family owned and operated 4th generation John Deere Dealership. Our company started from humble beginnings in 1926 at a farmhouse in Roanoke, Illinois.

Over the last 95 years, our company has grown and Martin Tractor, Inc. currently has 13 locations across Central and Western Illinois. Martin Tractor Inc. has a unique culture, we have a small-town feel with all the benefits of a larger corporation.

The Technician Development Coordinator works under the direction of the Certified Dealer Instructor (CDI) along with input from Regional & Location Service Management to assess service technician deficiencies on an individual level. Actively develops and participates in one-on-one technician training & development activities at dealership locations to expedite understanding of processes, procedures, and best practices.

Responsibilities

• Gather input from CDI, TC’s and service management to analyze needs for technical talent development at each location
• Create a published & scheduled rotation between store locations and/or regions to provide on-site instruction as needed
• Participate in and follow up after Service Technician Onboarding process to expedite technician job readiness and maximize labor performance
• Develop technician training paths and topics that align with CDI program parameters
• Participate in John Deere Certification Program to obtain CDI accreditation/status
• Develop an understanding of and coach around Martin Tractor’s Service Department processes (machine inspections, diagnostic documentation, standard job pricing, etc)
• Develop an understanding of and coach around Martin Tractor’s Service Department performance metrics (Productivity, Efficiency, Labor Performance, Billed Hours, etc)
• Serves as a resource for Technicians, Service/Aftermarket Managers, Technical Communicators & Certified Dealer Instructor
• May be required to act in a technical/product support capacity during peak seasons depending on seasonal needs
• Maintains a positive and professional working relationship with peers, management, and company resources, with a constant commitment to teamwork and innovation
• Ensure that company’s reputation and image in the community is consistent with company values
• Operates and maintains vehicles, tools and equipment required to perform job responsibilities
• Maintains a clean work area and performs work in a neat and orderly fashion
• Follows all safety rules and regulations while performing work assignments
• Maintains knowledge of John Deere and competitive products
• Ability to travel between Martin Tractor locations with minimal lead time

Experience, Education, Skills and Knowledge

• 3 years of experience as a Service Technician or similar role; demonstrated experience with Ag, Construction or Heavy Equipment preferred
• Experience with basic computer functions; experience using Service ADVISOR, Parts ADVISOR, or other computer based diagnostic repair tools preferred
• Experience with the mechanical, electrical and hydraulic systems used in Ag, Construction, Turf, or Heavy Equipment
• Ability to read and interpret schematics
• Experience communicating effectively
• Experience working in a training or instructional capacity
• Ability to provide direction, gather input & provide feedback
• Experience analyzing and interpreting service technician performance reports
• High School Diploma, GED, or equivalent experience required; Associates degree preferred
• Successful completion of a John Deere Ag Tech or similar Diesel Powered Equipment program highly preferred

Martin Tractor Inc. and its dedicated employees are trusted partners, delivering and supporting premium products and personalized solutions to agriculture, consumer, and commercial customers to ensure long-term success.

We invite you to apply to become a part of our honest, hardworking, and dynamic group of dedicated employees, Our goal is to employ hard working employees who are seeking a rewarding career. We take pride in providing generous benefits to our employees and their families.

• We offer 401K and Roth retirement plans with company paid Safe Harbor employer retirement contributions.

• Free development opportunities in your field of knowledge, incentive pay programs, and employee discounts.

• Membership opportunities to Deere Employees Credit Union.

• The following are for Full-time employees only:

  • Competitive Medical, Dental, and Vision benefits.

  • Free doctor online consultations.

  • Access to the V.I.P. network of physicians, outpatient facilities, and other services No cost to employees for procedures who are on PPO medical plan.

  • Company-paid basic life insurance.

  • Free Will, Living Wills, POA, and free Employee Assistance Program.

  • Supplemental life, Short term, and Long-term disability.

  • Start earning generous PTO time as soon as you start working.

*We are an equal opportunity employer, and all qualified applicants and internal transfers will receive consideration without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Qualifications