Senior Project Manager

We are seeking a results-oriented team player to manage the day-to-day activities involved in the successful execution of online research projects and client management.  You will learn and use our proprietary cloud-based research platform Maru Hub – a state-of-the-art next generation software. The role entails working on projects for Fortune 500 companies in North America, across a wide spectrum of sectors, including Tech, Retail, Packaged Goods, Entertainment, and Financial Services. You will be joining a stellar team of tech-savvy research professionals well positioned for growth in the industry.

The right person for this role will have a strong client service orientation, be a team player and thrive in a fast-paced environment.  You will effectively manage multiple projects at once and interact closely with different internal clients to ensure that each project successfully launches on time and on budget.

You will be asked to contribute to department initiatives focusing on scalability, process refinement, and product enhancement to further world-class customer service and technology/product enhancements.

Responsibilities:

• Management and implementation of online research projects for internal
• Coordinate with various internal departments and stakeholder groups to complete projects with a high degree of quality
• Monitor and report on progress throughout the life of a project to ensure deliverables, budgets and timelines are met and risks/issues are proactively addressed
• Will champion significant projects, programs and business initiatives using demonstrated creativity, time management and communication skill
• Perform quality assurance through standardized check points for each study to ensure continuous logic and flow of study as client changes are made over time. Raise issues to manager as appropriate.
• Train and mentor staff/ sharing knowledge without being asked
• Problem solve when issues arise using tools available and a collaborative, team approach
• Contribute and/or be Subject Matter Expert of core product offerings, key accounts/verticals and/or new product testing /development

Requirements:

• Bachelor’s degree or equivalent
• Minimum 2-3 years project and client management experience required, ideally in the market research industry
• Superior Project Management skills with the ability to manage multiple projects and tasks at any one time within tight timelines
• High level of customer service or account management with internal and external customers
• Knowledge of sampling in the context of online research a definite asset
• Proficiency with the Internet and MS Office applications, particularly Excel
• Ability to problem solve with expertise in trouble shooting and creating solutions
• Excellent written and verbal communication skills
• Basic scripting knowledge and experience with survey programming is an asset
• Online panel community management knowledge or experience is an asset

A few more reasons why you should choose Maru/Matchbox:

• Refresh days! - You only work half day, every other Friday, starting March to the end of the year!
• Join a high-performing team that offers a competitive salary. We are committed to equitable and fair pay practices. Our compensation package includes:
• Competitive base salary
• Best in class health benefits plan, including health, dental, paramedical and wellness services
• RRSP plan with employer match
• Vacation days, Summer hours, Maru Cares community support days, Floater day, Wellness programs and more
• Professional development as well as a flexible team environment that recognizes and rewards individual achievements
• Working in a great, fun culture focussed on collaboration, learning, hard work and great people.   

We invite you to apply online now!

Our commitment to Diversity, Inclusivity and Belonging

As a company, we are committed to the principles of equity diversity, accessibility and inclusion. At Maru, we value the contributions of all colleagues. We engage in ongoing efforts to foster a sense of welcome and belonging. We do not tolerate discrimination in any form, as all colleagues have a right to a work environment that is respectful and inclusive. We believe diverse identities and diversity of experience, outlook, and culture drives innovation which is core to how we build our teams, cultivate our leaders and create an inclusive company.

Please note that due to the high volume of applications received, we will only contact short-listed candidates. We want to thank you for your interest in Maru/Matchbox, and we encourage you to constantly check our website for a list of all current opportunities.

Please note that our colleagues are working remotely for the time being as the health & safety of our employees and their families is extremely important to us. All interviews will be via video.