Family Support Coordinator

Mary's Center is committed to promoting diversity, equity and inclusion (DEI) within our organization and the communities we serve.  We embrace diversity of experiences, ideas, and individuals, and seek to bring a diverse group of candidates to the table.

Important Note: Mary’s Center is mandating the COVID-19 vaccine booster for all staff.

Position Summary

The Family Support Coordinator will provide Post Release Services (PRS) for Unaccompanied Children (UC). This position will report to the Regional Supervisor. Must reside in Washington, DC, Maryland, or Virginia and must have the ability to communicate effectively in English and Spanish as used by participants.

Reportability                                                                                                                                                            

This position will report directly to the Regional Supervisor for the USCRI grant.

Essential Duties and Responsibilities     

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. 

• Provide culturally and linguistically appropriate post placement services and comprehensive case management for UC.
• Complete individualized needs assessments with UC and sponsor, and develop case plans with particular attention to culture, language, and special circumstances.
• Carry a minimum caseload of 25, but not to exceed 40 cases.
• Maintain a high standard of record-keeping according to USCRI and ORR policies and procedures.
• Provide information, education, referrals, outreach, advocacy, and support to ensure that each child receives the services they require.
• Assess the safety and appropriateness of the placement on an ongoing basis using child welfare principles and social work best practices through phone/video calls, interviews, and home visits.
• Build a network of local pro bono legal resources and service providers to facilitate access for UC and sponsors and track individual progress.
• Coordinate and maintain communication with key stakeholders.
• Participate in regular training and communication sessions with supervisor and headquarters staff.
• Other duties as assigned by supervisor.

All job duties indicated are not to be an exhaustive statement and other job-related duties may be assigned as required by the supervisor(s).

Qualifications

The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills & Abilities –

• Bachelor’s degree in social work, behavioral science, or social services field with a minimum of two years’ progressive experience in the fields listed above.
• Experience with immigrant populations, child welfare, child placements, family preservation and social service provision is desired.
• Skilled at writing professional, thorough reports.
• Possess an extensive knowledge of immigrant community local resources.
• Dedication to the human rights of refugees, immigrants, asylum seekers and displaced people.
• Excellent organizational, verbal, written, and interpersonal communication skills, and ability to prioritize duties in a fast-paced environment.
• Valid driver's license, insurance, a clean driving record, and personal transportation.
• Possess or be able to obtain CPR and basic first aid certification.
• Demonstrate a commitment to comply with mandatory state reporting requirement for child abuse and neglect.
• Pass a criminal background check that includes history of conviction of child and sexual abuse.

Training Requirements –

• Satisfactory completion of USCRI’s Orientation and Training.
• Satisfactory completion of ORR required training prior to serving clients and on an annual basis.
• Complete additional training as identified by supervisor or Human Resources.

Language Requirement – Must have the ability to communicate effectively in English and Spanish as used by participants. Proficiency in additional languages a plus.

Physical Demands – Regularly required to sit; frequently required to reach with hands and arms, walk, stoop, kneel, crouch, talk or hear; must be able to lift objects up to twenty-five (25) pounds. 

Work Environment – Mostly in a home office setting with quiet to moderate noise level.  May be exposed to extreme cold, heat, and humidity due to outside weather conditions.  Requires up to 50 percent long distance travel with limited notice.  The position is remote, and the candidate must have an appropriate workspace to complete documentation, client phone calls, and video conferencing.

The Benefits: 

• Health Insurance: medical, dental & vision – plus retirement options through 403(b) contribution and investment opportunities
• 25 days of paid leave annually (in addition to paid holidays), plus 5 educational days
• Tuition reimbursement of $2000/year towards education assistance and professional development 
• Transportation subsidy via metro & bus
• Employee Assistance Program (EAP)