Patient Care Navigator I

Mary's Center is committed to promoting diversity, equity and inclusion (DEI) within our organization and the communities we serve. We embrace diversity of experiences, ideas, and individuals, and seek to bring a diverse group of candidates to the table.

Important Note: Mary's Center is mandating the COVID-19 vaccine booster for all staff.

Position Summary

A Patient Care Navigator (PCN) plays a crucial role at Mary's Center by providing the first-line of customer service for the clinic and the entire organization. Bilingual language skills strongly preferred.

Reportability

Patient Care Navigator will report to the Patient Care Navigator Manager or Director of Operations or their designated site.

Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Greet & welcome patients, visitors, and others to Mary's Center.
• Facilitate a positive and efficient office environment by modeling professional performance and conduct.
• Communicate pertinent information to patients and clinic team members.
• Adhere to all Mary's Center's confidentiality & HIPPA policies.
• Participate as a member of the clinical team to improve quality and health outcomes.
• Coordinate care and services for patients.
• Coordinate care with external clinicians, specialists, and hospital services.
• Enroll patients into the care team.
• Obtain socio-demographic information for population health management.
• Participate with patient education projects and initiatives.
• Collect and track data necessary for patient care and health outcomes reporting.
• Implement clinical questionnaires and surveys in preparation for patient care.
• Assess care affordability and assist enrollment in insurance or discount programs.
• Maintain, coordinate, and organize patient records for clinical care and public health.
• Coordinate and transfer public health information with State departments of health including reportable infections and vaccinations.
• Coordinate and transfer clinical care information with other care providers manually and through the regional health information exchange.
• Prepare and maintain the patient care area.
• Other duties as assigned by supervisors.

Qualifications

The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience - Minimum of High School Diploma or GED equivalent. Must be bilingual in Spanish and English. Previous experience as a receptionist in a medical office setting desired.

Physical Demands - Regularly required to sit; frequently required to reach with hands and arms, walk, stoop, kneel, crouch, talk or hear; must be able to lift objects up to twenty-five (25) pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment - Mostly in a typical front office setting with quite to moderate noise level.