Shelter & Services Manager - Day, Burien

Description

We are seeking a responsible and energetic individual with a passion for engaging families at our shelter. The Shelter & Services Manager works directly with parents and children experiencing homelessness who need a safe setting to find refuge and access program services as they seek stable housing. General responsibilities include leading designated shifts to provide guests with the support, resources, and healthy boundaries needed to create a safe and respectful shelter environment; training, supporting, and scheduling staff; ensuring shift duties and documentation are completed by shelter staff; and coordinating and facilitating guest activities and the daily program schedule.

Championing equity is a core values at Mary’s Place. This position requires critical thinking and analysis through a race equity lens, as well as demonstration of compassion, understanding and empathy while working with diverse staff, guests, and community partners in a multi-racial and multi-cultural environment.

This is a full-time exempt position located at our Burien location and reporting to the Site Director. This position supervises Shelter Service Leads and Family & Shelter Advocates who work on the day and overnight shifts.

Schedule: 8am - 4:30pm. Schedule will be flexible and dependent on the need of the shelter. The position requires flexibility and willingness to work outside the base schedule to provide on-call crisis response, address staff scheduling issues, and attend staff meetings and trainings.

Salary: Starting salary is $70-72K

Key Responsibilities

Leadership, Supervision, and Communication 50%

• Supervise Family & Shelter Advocates and Shelter Services Leads: manage staff performance and provide them with clarification of Mary’s Place policies and procedures, shift duties; provide regular coaching and performance feedback; facilitate weekly/bi-weekly 1:1 meetings with each direct report; conduct annual reviews
• Lead a robust training process for all staff on designated shifts, including onboarding checklist
• Proactively address employee performance concerns and collaborate with the Site Director to resolve these; prepare and complete documentation
• Actively work towards racial equity goals; strive for racially equitable outcomes; take responsibility for creating and maintaining affirming communities for people of color, immigrants and refugees, trans and gender-non- conforming folks, and other populations who routinely encounter systemic oppressions
• Promote and model principles of Housing First, trauma-informed care, harm reduction, and motivational interviewing to staff, guests, service providers, and volunteers
• Maintain ongoing and open communication with Site Director, as well as program staff and shift staff at the site
• In the absence of the Site Director, act as the Mary’s Place representative for on-site visits by CPS, the police, outside vendors, neighbors, and others; collaborate with the Site Director, Program Officers, and leadership as needed
• Facilitate team meetings for staff on designated shifts; implement quarterly team-building activities and staff development plans in collaboration with the Site Director
• Ensure the completion of general housekeeping tasks by staff and guests
• Ensure that shift staff are updated on Mary’s Place and site communications needed to perform their jobs and to serve guests, including the hand-off of information and guest updates between each shift
• Oversee the disposition of guest complaints when elevated from shift staff, ensuring timely and fair resolution in accordance with Mary’s Place policies; provide on-call crisis management to shelter staff

Guest Services and Volunteer Interactions 30%

• Elevate the voices of our guests in all considerations and work with staff and volunteers
• Collaborate with guests; Site Director; Housing, Stability, Health, and Youth Services to inform, implement, and adhere to daily structured programming
• Assist families experiencing homelessness with any issues that may arise, including working directly with guests and staff to provide crisis management and setting appropriate limits and boundaries
• Create and uphold a creative, team-centric, and collaborative culture and approach to guest services and job performance; model this behavior and coach staff on designated shifts toward a constructive, solution-oriented approach to their work
• Facilitate emergency shelter intakes and program exits as needed; maintain shelter occupancy rate of at least 95%, with target occupancy rate of 100%
• Maintain up-to-date knowledge of community resources and to provide culturally relevant referrals to families; ensure that shelter staff have access to information on relevant community resources
• Participate in bi-weekly case conferencing calls; collaborate with guests and Housing Team and to actively support families rapid move into stable housing
• Support volunteer activities and develop positive relationships with volunteers and community partners by facilitating their involvement and interaction with Mary’s Place programs and services

Scheduling, Administration, and Documentation 20%

• Create and maintain the staffing schedules of designated shifts, ensuring shift coverage when there are absences or staff shortages; coordinate with on-call staff and provide coverage as needed
• Facilitate an established schedule across designated shifts, including activities, meals, clean-up, and other facility logistics
• Interview candidates and make hiring decisions
• Review and approve assigned staffs’ time sheets, ensuring their accuracy and completeness
• Maintain appropriate guest records and documentation in Mary’s Place database; Ensure shift staff are maintaining Agency documentation during their shift
• Assist with inventory and weekly supply orders

The Shelter & Services Manager will also perform other duties as assigned by the Site Director..

Requirements

Skills/Qualifications Required

· Bachelor’s degree, or equivalent experience; master’s degree in social work or related field is preferred

· 3 years of management experience in a leadership role

· 3 years of experience working in social services or a related field; experience working in a shelter setting or with homeless population strongly desired

· Understanding of the effects of systemic racism and its intersections with poverty and homelessness

· Proven ability to form positive relationships with guests, staff, and volunteers, and to work collaboratively in a team-oriented environment

· Demonstrated problem solving, conflict mediation, and crisis management skills

· Attention to detail, excellent organizational and time-management skills

· Highly motivated, resourceful, flexible, and professional; able to maintain a positive attitude, remain calm, and display a sense of humor even under pressure

· Demonstrated understanding of trauma-informed care and Housing First

· Ability to set and model appropriate professional boundaries

· Exhibits compassion and empathy, and demonstrates these qualities with people from multi-racial and multi-cultural backgrounds and gender identities

· Fluency and literacy in English; fluency in other languages is a plus

· Excellent written, verbal, and interpersonal communication skills, including active listening, motivational interviewing, and meeting facilitation skills

· Advanced proficiency using Microsoft Office Suite and demonstrated ability to learn other software and database programs quickly; experience with Agency software preferred

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to converse with and listen to people in many different settings

• Ability to use a computer and telephone, as well as other standard office equipment

• Frequently required to stand, walk, use fingers, hands, and arms

• Ability to occasionally push, pull, lift, and/or carry supplies up to 25 pounds

• Work takes place in a social services environment where long periods of sitting, working on a computer, walking to various work areas, going up and down stairs, and standing are required

• Travel to program sites and meetings outside the site and around the county are necessary

• Ability to work in an environment where there may be animals present, including dogs

In compliance with the ADA Amendment Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. Mary’s Place will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship to Mary’s Place would result.

Details

Mary's Place offers the following benefits to full-time staff:

• Medical and dental insurance with the cost for core employee coverage paid at 100% by the company and competitive family rates
• Basic Life Insurance of $50,000 at no cost to employee; option to buy up for additional coverage
• 403(b) plan with a 50% employer match on the first 6% employee contribution. Eligible to participate upon hire; eligible for the match after first year of employment.
• Unlimited use ORCA pass for a small deduction per pay period
• 10 days paid time off (PTO) each calendar year (accrued by pay period)
• 10 days of sick time each calendar year (accrued by pay period)
• 10 days of flexible floating holidays each calendar year (accrued 40 hours on January 1st and 40 hours on July 1st). Prorated based on date of hire for first year of employment.
• Employee Assistance Program

Mary’s Place is an Equal Opportunity Employer. We value a diverse workplace and strongly encourage women, people of color and other underrepresented groups, LGBTQ individuals, people with disabilities, foreign-born residents, and veterans to apply. We celebrate diversity and are committed to creating an inclusive environment for all employees.