Adoption coordinator

Maryland SPCA

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Job Description

Job title : LOS Coordinator for Adoptions

Reports to : Adoptions Manager

Starting salary : $17.50

FLSA status : non-exempt, full-time hourly

Schedule : 40 hours weekly, Tuesday- Friday 10 : 30am- 7 : 00pm and Saturday 9 : 30am-6 : 00pm

Date created : 7 / 25 / 2024

Position Summary :

The Length of Stay Coordinator's main role is to be an adoptions counselor specifically for pets available from foster homes.

This requires coordination between adopters, foster parents, and our teams in the shelter. Along with this responsibility, they will attend shelter rounds and assist in LOS programs and tasks such as making pets available, coordinating the forget-me-not program, collaborating with marketing and communications on long-term pets, and other responsibilities as needed.

This is a full-time position reporting directly to the Adoption Manager but working closely with the foster, LOS, and marketing teams.

Essential Duties and Responsibilities :

• Responsible for learning and performing all duties of an Adoption Counselor.
• Provide customer service excellence in all areas of the Front Office.
• Conduct adoption interviews with prospective adopters, educate the public on the basics of animal care, and review applications with management to determine approval, if necessary.
• Enter data for records including adoptions, licenses, returned animals, and other information.
• Handle customer complaints / issues and escalate to the Adoption Manager as needed.
• Providing excellent customer service and stewardship towards volunteer foster parents.
• Coordinate and conduct Zoom and in-person meet and greets, provide follow-up and timely holds for customers and foster volunteers, and send home pets in a compassionate and celebratory manner for all involved.
• Collaborate with foster staff regarding training needs or correcting a foster volunteer with adoption processes and procedures.
• Responsible for making pets available for adoption and foster teams.
• Ensure pets are medically and behaviorally cleared with appropriate disclaimers and attributes.
• Attend weekly rounds to represent the adoptions team.
• Assist with LOS tasks and cover for the LOS coordinator when out of the office.
• Assist with slow track pets to decrease LOS by adding to adoption summaries, checking pictures, and other strategies to reduce LOS and increase marketing.
• Assist in updating locations in shelter software.
• Assign and track Forget-Me Nots, and slow / fast track labels.
• Learn daily tasks to help cover for the LOS coordinator when necessary, including daily move lists, rescue requests, and pickups.

Qualifications :

• High school diploma or equivalent.
• Excellent customer service skills.
• Knowledge or ability to learn about animal behaviors and health as well as basic animal care and handling.
• Computer literacy.
• Ability to handle multiple priorities and balance the needs of each.
• Accuracy with data entry; detail-oriented.
• Ability to multi-task and stay calm under pressure.
• Ability to communicate tactfully and effectively, with the ability to diffuse tense situations.
• Patience and understanding towards every individual.
• Ability to maintain professionalism in varying interactions.
• Commitment to and enthusiasm for the mission, programs, and services of the Maryland SPCA.

Physical Demands :

• Frequent sitting, use of computer keyboard and telephone up to 8 hours per day with some bending, stooping, and walking.
• May assist kennel team with animal care / animal handling.

Working Conditions :

• Work is performed in an office setting within an animal shelter.
• Noise level is usually moderate.

The Maryland SPCA is an equal opportunity employer and prohibits discrimination and harassment of any kind. We encourage all applicants with a passion for our mission to apply.

The MD SPCA strives to provide a safe work environment and encourage personal health. Therefore, it is a substance-free, drug-free workplace.

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Last updated : 2024-09-30

Salary : $18