Assistant Director of Admissions Operations

Maryville College is a nationally-ranked institution of higher learning and one of America’s oldest colleges. For more than 200 years, we’ve educated students to be giving citizens and gifted leaders, to study everything, so that they are prepared for anything to address any problem, engage with any audience and launch successful careers right away. Located in Maryville, Tennessee, between the Great Smoky Mountains National Park and the city of Knoxville, Maryville College offers students from around the world both the beauty of a rural setting and the advantages of an urban center, as well as more than 60 majors, seven pre-professional programs and career preparation from their first day on campus to their last. Today, our 10,000 alumni are living life strong of mind and brave of heart and are prepared, in the words of our Presbyterian founder, to do good on the largest possible scale.

We have an opportunity for a top candidate to join Maryville College’s staff as the new Assistant Director of Admissions Operations.

Under the supervision of the Senior Director of Admissions Operations, and in collaboration with other members of Maryville College staff, the Associate Director will execute, maintain, and enhance existing Maryville College Admissions processes within the Admissions Office Customer Relationship Management (CRM) system (Slate by Technolutions) and related software.

Your primary job duties and responsibilities would include:

• Data Systems Administration Support
  • Builds, implements, and maintains all components of the Admissions CRM instance to ensure all phases and processes of the admissions/recruitment cycle are functioning appropriately and that they adhere to industry best practices necessary to support the recruitment, yield, and enrollment of incoming students.
  • Daily document import and document processing, including but not limited to transcripts, test scores, letters of recommendation, and related application documents, and attaching documents to student records.
  • Daily review of student records with active applications for data integrity.
  • Support the day-to-day administration and management of the Admissions CRM platform for Enrollment Division including system integrity, system issues, and problem-solving, with a priority on supporting the recruiting team.
  • Daily troubleshooting for Admissions CRM users.
  • Daily duplicate detection and resolution of any duplicates created by Admissions CRM, or related software.
  • Recommends updates to processes and creates innovative solutions to support the Enrollment Division.
  • Collaborates with Enrollment Division leadership and admissions staff to review, recommend, and implement changes to Admissions CRM.
  • Develop and render official admissions reports and provide ad-hoc data to the admissions team, and leadership.
  • Assists with Maryville College staff training to enhance knowledge of Admissions CRM and emerging technologies that move us forward in our working knowledge of CRM.
  • Responds to student email inquiries and troubleshooting application and portal login issues.

• Communications Technology Management
  • Facilitates the optimal use of Admissions CRM texting features to engage with prospective students and families throughout the admissions cycle, includes monitoring accounts to ensure sufficient funds are available for text campaigns and takes steps to obtain additional funding when needed.
  • Supports development of on-going and new drip and ad-hoc email campaigns. Assists in executing communications emails using new or existing templates, specifically ensuring targets are accurate. Builds and checks queries processes for quality assurance.
  • Monitors electronic communications to ensure messages are being processed according to schedule and targeting the proper populations.
  • Assists in the maintenance of admissions and recruitment calendar of communication.
• Related
  • Provide technical and user support for College Admissions systems during College events.
  • Ability to maintain confidentiality and safeguard the confidentiality of records.
  • Excellent problem-solving skills.
  • Strong quantitative and analytical ability.
  • Perform other duties as assigned.

Minimum qualifications for this job required are:

Education required to ensure success in this position:

• Master’s degree preferred

Experience required to ensure success in this position:

• 3-5 years of experience working as a full-time staff member in college or university admissions or enrollment office

Special skills, knowledge and abilities:

• Under the direction of Senior Director of Admissions Operations, designs, develops, and maintains Slate CRM portals to house user-specific information and self-service functionality, in coordination with campus partners.
• Manages internal applicant portals (MaryVille Portal) for delivery of applicant specific information (admissions decisions, merit awards, etc.). Manages application and enrollment checklists within portal.
• Works as part of a team responsible for the design, development, research, innovation, maintenance, documentation, and support of the Admissions Slate CRM.

Does this sound like the next step you’d like to take in your career? Apply today!

Non-Discrimination Statement:

Maryville College is an Equal Opportunity Employer. As a learning community, our members include persons with a variety of interests, backgrounds, beliefs and nationalities which enriches the experience for all. The College embraces diversity and is committed to creating an inclusive and safe environment free from harassment and discrimination. Maryville College does not discriminate on the basis of race, color, gender, ethnic or national origin, religion, sexual orientation, age, disability, or political beliefs in the provision of educational opportunities, employment practices or benefits.