Customer Service Representative Manufacturing

Masis is looking for a customer service Manufacturing most have warehouse experience.

• Paid Training Growth Opportunities About the Position The Customer Service Representative performs sales-related functions in order to maintain business and further assist in generating sales growth
• The incumbent will work cooperatively with outside sales as well as management, marketing, and all company associates to meet sales and company goals and quotas

• The Customer Service Representative will be proactive on a daily and on-going basis with regards to sales and all customer interactions while providing superior customer service and satisfaction
• Primary Responsibilities Determines customers' needs and requirements; recommend product and expedite order or solution
• Recommends alternate product as needed in order to provide best service and solutions
• Provides product and technical information to accounts as well as accurate pricing, stock and/or delivery info of product
• Responds to all customer requests in a timely and efficient manner
• Processes accurately all customer transactions such as orders, quotes and credit returns
• Shares significant requests and account dialogue with sales and management as needed as well as uploads information into Munics/PRM.Reports sales and inquiries to management as it relates to inventory stocking levels and requirements
• Reports significant sales orders with DSM and management. Follows-up with accounts post sale to ensure customer satisfaction as well as asking for repeat or new business
• Takes active role in addressing accounts' open orders and back-orders, and contacts accounts accordingly in order to provide best solutions and customer satisfaction
• Understands pricing structures and policies as it relates to overall sales, (i.e. but not limited to, PMTs, PMT/CMT exceptions, B2B discounts, freight policies)Understands terms and conditions of sales, and the extent of liability and responsibility
• Gathers competitive product information and pricing, and provides to management
• Takes active role with PRM through reading, contributing/recording information, through follow-up of DSM calls, and by addressing open activities
• Assists in prospecting new accounts through outbound calls and communications as requested by sales management
• Follows daily systems' procedures based on Jason software requirements and guidelines
• Attends and actively participates in CSR/DSM meetings
• Fills requests for catalog, information or samples in accordance with company procedures
• Performs other duties and tasks as assigned
• Understands, simplifies and acts to improve processes

For information on Masis Staffing, including more information on employee benefits and our company culture, visit our website at www.masisstaffing.com. call the office for more information 980-729-5790

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: One location