What are the responsibilities and job description for the Salesforce Service Cloud Developer position at Mason Frank?
Job Description
Job Description
The Salesforce Service Cloud Developer in eCommerce IT facilitates the use of Salesforce Service Cloud and Marketing Cloud to develop a 360-degree view of the customer. This position will develop differentiated customer experiences using the business tools in Salesforce Service Cloud, Salesforce Marketing Cloud, Salesforce Commerce Cloud and CRM.
Responsibilities:
- Work with Business Analyst to develop, schedule and implement Service Cloud Capability to support Business Campaigns - work flexibly to accomplish this.
- Develop in the Salesforce Lightning Platform.
- Mentor others in the Platform and its Development environment.
- Assist in the development and maintenance of Service Cloud/Marketing Cloud interfaces; this may require some basic programming in Ampscript.
- Utilize interfaces with CRM to assure a seamless tracking of Guest experience; use this information to further customize experience for the Guest.
- Work cooperatively with IT Development Team.
- Other duties as assigned by management.
Qualifications:
- Bachelor's degree required
- A minimum of 3-5 years of experience in Salesforce Service Cloud and the Lightning Platform required; familiarity with Marketing Cloud and Commerce Cloud is a plus
- Minimum of 1-3 years of experience in API's and Web Services
- Customer focused
- Flexible and adaptable to change
- Tenacity and commitment to tasks
- Self-disciplined
- Strong analytical reasoning skills
Salary : $110,000 - $140,000
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