What are the responsibilities and job description for the Project Specialist position at Mass General Brigham?
Project Specialist
- (3282342)About Us:
As a not-for-profit organization, Partners HealthCare is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women’s Hospital and Massachusetts General Hospital, Partners HealthCare supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.
We’re focused on a people-first culture for our system’s patients and our professional family. That’s why we provide our employees with more ways to achieve their potential. Partners HealthCare is committed to aligning our employees’ personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development—and we recognize success at every step.
Our employees use the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
one or more mid to large, enterprise-wide projects, and the resources associated with these projects.
The specifics associated with the Project Specialist role are described in the attached Position Summary.
- Develop project goals, objectives, approach, and scope through negotiation and diplomacy that
- Develop workplans and timelines to meet project goals.
- Contribute to the development of IT strategies and solutions that align with Information Systems
- Contribute to the development of capital and operating funding requirements associated with a
- Work independently but recognize when the involvement of senior management is required.
- Plan, manage and oversee projects, using recognized project management methods including:
o Definition of project scope and objectives
o Management and status reporting tools
o Feasibility and cost benefit studies
o Requirements definition (functional and/or technical)
o System testing/quality assurance
o Training
o Implementation
o Post-implementation/on-going support
o Project administrative activities
o Documentation
- Manage projects within the context of the larger environment including competing priorities,
(including potential solutions where applicable) to both Information Systems management, project
steering committees, and executive management.
- Provide on-going project status reports to Information Systems management, user groups, project
- Establish and create a positive project environment through leadership and mentoring.
- Provide quality customer service, providing on-going communication, feedback and follow-through
- Use/s the Mass General Brigham values to govern decisions, actions and behaviors. These values
Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion,
Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork &
Collaboration
Position Summary:
The Project Specialist will be a member of the team supporting a portfolio of vendor and in-house developed applications utilized at Massachusetts General Hospital and other hospital members of Mass General Brigham. The person in this role will define, lead, and manage projects ensuring adherence to strong project and software development life cycle standards. Responsibilities include working with Mass General Brigham Digital software developers, and technical teams and vendors to monitor and maintain reliable system functionality, ensure maximum system availability and minimize interruptions of service. This individual must proactively address end user support issues, exemplify excellent customer service skills, and demonstrate the ability to effectively troubleshoot and problem solve technical software issues. Providing quality and timely customer service will be critical.
Specific Responsibilities
- Following strong software development lifecycle methodologies - define, organize and manage software development and implementation projects.
- Serve as primary liaison with vendor, software developers, and Mass General Brigham technical teams for the deployment of software upgrades, system enhancements and new hardware deployment.
- Use expert-level knowledge of applications to assess business needs and identify solutions, troubleshoot and resolve support issues, and ensure timely resolution.
- Maintain production, test/development, and disaster recovery environment infrastructures (servers, web client, printer, etc.) in conjunction with MGB technical teams.
- Analyze business needs and document functional requirements
- Troubleshoot complex software issues
- Lead implementation of new software releases and infrastructure upgrades, including assessment of software changes, identification of impacts, testing, communication, and installation.
- Provide direction and oversight to project/project team resources/vendor to ensure work is delivered accurately and according to defined schedules and requirements
- Conduct detailed and thorough system testing of all software, interfaces, servers, peripherals and all system changes and changes by dependent applications, operating systems and hardware
- Assist leadership in resource planning efforts for both project/program and support activities.
- Develop and maintain detailed project plans and support documentation, on a timely basis, as part of routine responsibilities and projects initiatives.
- On call and after hours support are required.
Working Conditions:
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- This position requires occasional local travel to MGB sites, vendors, and/or conferences
- Hospital work environment working conditions include possible exposure to diseases or infections and may require safety gear (PPE) such as gloves and mask.
- Normal office working conditions. The noise level in the work environment is quiet to moderate.
- While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds.
- Specific vision abilities required by this job include close vision, distance vision and depth perception.
- On-call coverage expected as business needs dictate.
Bachelor’s degree required.
8 or more years of relevant experience.
A combination of education and experience may be substituted for requirement
Skills/Abilities/Competencies:
Ability to manage mid to large, complex projects, including their dependencies, team members,
other resources and timeline.
Ability to prioritize and delegate project demands accordingly.
Strong written and verbal communication and presentation skills.
Strong analytic and problem-solving skills.
Ability to cooperatively and effectively work with people from all organizational levels and build
consensus through negotiation and diplomacy.
Ability to facilitate and work within a complex, multi-site environment.
Flexible, adaptable and versatile.
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
