What are the responsibilities and job description for the Executive Director, Cardiology position at Massachusetts General Hospital?
GENERAL SUMMARY/ OVERVIEW STATEMENT:
Receiving general direction from the Chief of Cardiology and the Senior Vice President of Medicine and the Heart & Vascular Centers, the Executive Administrative Director ("ED") is responsible for the effective administration of all Mass General Physicians Organization ("MGPO"), Mass General Hospital ("MGH") clinical operations, research operations, and education functions related to the MGH Cardiology Division. The incumbent also serves as a critical interface with hospital leadership for interdepartmental issues including participating as an administrative leader within the Corrigan Minehan Heart Health Center (CMHC).
The ED will work with physicians and other staff members to ensure a quality-based, patient-oriented flow of work. Drawing on a broad understanding of hospital and physician group practice policies and procedures, and displaying a high degree of initiative and independent judgment, the incumbent will closely collaborate with physician and departmental leadership to continually assess and direct a wide range of activities, including day-to-day management of operations, personnel, professional billing and finances, diagnostic and procedural laboratories, research programs, educational programs, facilities and systems, programmatic and project development and strategic planning. This position requires discretion and excellent judgment, exceptional organizational and communication skills, the ability to prioritize and complete a wide range of tasks and the experience needed to handle confidential information.
The incumbent will be responsible for the success of the clinical, research and education operations in Cardiology including:
The cardiology clinical sections of Cardiovascular Medicine, Interventional Cardiology, Cardiac Arrythmia, Heart Failure and Transplant, Vascular Medicine, and Preventive Cardiology. MGPO Cardiology outpatient practices located in Boston, Chelsea, Danvers, Revere & Waltham. Network Development clinical outreach at Emerson Hospital, Martha's Vineyard Hospital, Nantucket Cottage Hospital, Newton-Wellesley Hospital, and Wentworth-Douglass Hospital. MGH inpatient cardiology services currently located on Ellison 9, 10 and 11. MGH Procedural Labs including the Cardiac Catheterization Lab, the Cardiac Electrophysiology Lab, and the Cardiac Echo Lab. the Cardiovascular Disease Prevention Center (cardiac rehabilitation) located at 125 New Chardon Street. The Cardiovascular Research Center located principally at the Charlestown Navy Yard and the Simches Research building. Fellowship programs in Cardiovascular Disease, Interventional Cardiology, Structural Heart Disease, Coronary Total Occlusion / CHIP PCI, Vascular Diagnostic & Intervention, Vascular Medicine, Cardiac Arrhythmia, Heart Failure & Transplantation, Cardiovascular Performance, Adult Congenital Heart Disease, Echocardiography, Nuclear Cardiology and Cardiac Critical Care. The Cardiology Division is also responsible for the management of VasCore, an MGPO department that is a core laboratory for the development of imaging protocols and the interpretation of ultrasound and radiographic images as part of novel vascular device trails.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
The ED directs teams overseeing the efforts of various clinical, administrative, and technical personnel to ensure a functional Division, balancing competing interests and strategically planning for opportunities at the Division, CMHC and institution levels. While not directly engaged in all operations daily, the ED sets direction for and is ultimately responsible for each of the items below.
Operational
Personnel/Supervisory Responsibilities
Qualifications
EDUCATION:
MBA, MPH or other comparable master's degree, with 10 years related experience. Excellent vision, negotiation, financial management, and analytical skills required. He/she should also have the ability to gain credibility and trust with multiple layers of a complex organization; successful track record of front-line management; superb financial expertise; excellent interpersonal and listening skills; open, honest, objective manner; ability to interact effectively with front line staff, physicians, senior management, department heads and managers; and ability to bring diverse groups to work together as a team.
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
WORKING CONDITIONS:
Normal office conditions. May be required to attend meetings outside of regularly scheduled hours.
SUPERVISORY RESPONSIBILITY:
Within the context of the Cardiology Division, 6 direct reports. The Division encompasses approximately 190 physicians and PhDs and over 600 staff members, (managers, NPs, PAs, RNs, technicians, administrative assistants).
FISCAL RESPONSIBILITY:
The Cardiology Division includes annual expense budgets of $90M in GH cost centers, $64M in MGPO funds, and $48M in research (direct indirect) funds.
EEO Statement
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged. Partner's Healthcare is acting as an Employment Agency in relation to this vacancy.
Receiving general direction from the Chief of Cardiology and the Senior Vice President of Medicine and the Heart & Vascular Centers, the Executive Administrative Director ("ED") is responsible for the effective administration of all Mass General Physicians Organization ("MGPO"), Mass General Hospital ("MGH") clinical operations, research operations, and education functions related to the MGH Cardiology Division. The incumbent also serves as a critical interface with hospital leadership for interdepartmental issues including participating as an administrative leader within the Corrigan Minehan Heart Health Center (CMHC).
The ED will work with physicians and other staff members to ensure a quality-based, patient-oriented flow of work. Drawing on a broad understanding of hospital and physician group practice policies and procedures, and displaying a high degree of initiative and independent judgment, the incumbent will closely collaborate with physician and departmental leadership to continually assess and direct a wide range of activities, including day-to-day management of operations, personnel, professional billing and finances, diagnostic and procedural laboratories, research programs, educational programs, facilities and systems, programmatic and project development and strategic planning. This position requires discretion and excellent judgment, exceptional organizational and communication skills, the ability to prioritize and complete a wide range of tasks and the experience needed to handle confidential information.
The incumbent will be responsible for the success of the clinical, research and education operations in Cardiology including:
The cardiology clinical sections of Cardiovascular Medicine, Interventional Cardiology, Cardiac Arrythmia, Heart Failure and Transplant, Vascular Medicine, and Preventive Cardiology. MGPO Cardiology outpatient practices located in Boston, Chelsea, Danvers, Revere & Waltham. Network Development clinical outreach at Emerson Hospital, Martha's Vineyard Hospital, Nantucket Cottage Hospital, Newton-Wellesley Hospital, and Wentworth-Douglass Hospital. MGH inpatient cardiology services currently located on Ellison 9, 10 and 11. MGH Procedural Labs including the Cardiac Catheterization Lab, the Cardiac Electrophysiology Lab, and the Cardiac Echo Lab. the Cardiovascular Disease Prevention Center (cardiac rehabilitation) located at 125 New Chardon Street. The Cardiovascular Research Center located principally at the Charlestown Navy Yard and the Simches Research building. Fellowship programs in Cardiovascular Disease, Interventional Cardiology, Structural Heart Disease, Coronary Total Occlusion / CHIP PCI, Vascular Diagnostic & Intervention, Vascular Medicine, Cardiac Arrhythmia, Heart Failure & Transplantation, Cardiovascular Performance, Adult Congenital Heart Disease, Echocardiography, Nuclear Cardiology and Cardiac Critical Care. The Cardiology Division is also responsible for the management of VasCore, an MGPO department that is a core laboratory for the development of imaging protocols and the interpretation of ultrasound and radiographic images as part of novel vascular device trails.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
The ED directs teams overseeing the efforts of various clinical, administrative, and technical personnel to ensure a functional Division, balancing competing interests and strategically planning for opportunities at the Division, CMHC and institution levels. While not directly engaged in all operations daily, the ED sets direction for and is ultimately responsible for each of the items below.
Operational
- Assists the Associate Chief for Clinical Operations and Strategy, the Division Chief and Senior Vice President for Medicine in overseeing successful clinical operations in the division including (but not limited to):
- Management and improvement of a patient centered, high quality, high functioning clinical practice
- Implementation of quality, workflow, staffing, and other initiatives focused on improving patient experience
- Implementation of workflow, system changes, and other enhancements to optimize the use of Epic
- Develops, implements, oversees, and approves policies, procedures and systems and revises as necessary to maximize efficiency.
- Resolves administrative questions/issues/problems, delegates resolution to managers where appropriate.
- Conducts staff and physician faculty meetings to disseminate information and solicit input from all staff members related to policies and procedures, operations, etc.
- Responsible for the establishment and enforcement of fire and safety regulations for the Division, following established protocols, and ensuring compliance with JCAHO and Hospital guidelines.
- Leads the CMHC to facilitate the operations of a cohesive Center and playing an instrumental role in integrating these operations with the CMHC leadership to align with the strategic vision of the MGB Cardiovascular Service Line.
- Develops and maintains an appropriate management structure with carefully selected individuals to accomplish all goals of the Division.
- Participates in the negotiation, management and development of various equipment contracts/professional services agreements related to the Division. Assures that inventories of equipment and supplies are adequate and appropriately maintained.
- Works with the Chief and Vice President to develop investment analysis projections and to prepare offer/acceptance letters for recruitment and retention of professional staff. Oversees execution of associated appointment, visa, group-practice and third-party credentialing and enrollment applications and ensures that appropriate copies of these materials are maintained in an organized fashion within the Division.
- Oversees Divisional information systems in coordination with MGB Information Systems to arrange for troubleshooting, system access, etc. Serves as the custodian of any Division-owned software to ensure only authorized use and security.
- Explores, evaluates, and implements new technologies and develops required departmental information systems.
- Collaborate with Network Development staff to establish and maintain clinical and professional relationships with outside health care institutions.
- Participates in development of and ensures compliance with the MGPO Quality and Safety goals in all clinical environments with the Medical Director of Quality and Safety in the Division. Delegates practice-level compliance responsibility to managers.
- With the Directors and Chief, develops and implements quality programs. Responsible for clinical reviews of quality indicators.
- Oversees fellowship program administration in all aspects of Divisional education programs.
- Working with the Fellowship Director, provides administrative oversight for the Fellowship Training Programs. This includes the monitoring and updating of training affiliation agreements with other outside institutions as well as maintaining and fostering relationships with these institutions.
- Ensures compliance with the requirements for ACGME accreditation, collection of required data in an ongoing fashion and preparation of necessary documents and records for periodic review.
- Oversees development and monitoring of research project budgets in collaboration with Divisional research administrators and Principal Investigators.
- Assures that Divisional research administrators and investigators are conversant with institutional research policies and procedures, including appropriate application for and maintenance of necessary IRB or IACUC approvals, protection of intellectual property and compliance with MGB and HMS policies on Conflict of Interest. Assures that changes in research policies and procedures are appropriately communicated to Divisional administrators, staff and Principal Investigators
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- Develops and monitors the annual operating and capital budgets for all MGPO, GH and research funds within the Division. Monitors each cost center and fund and closely tracks operational performance and capital spending. Presents monthly Divisional financial performance information to the Chief, Senior Vice President of Medicine, senior staff and others as appropriate.
- Continually reviews current spending and works with Division leadership team to determine areas for cost savings and improved operational efficiency.
- Maintains approval process for financial transaction activities (payroll, travel requests, employee salary changes, journal entries, check requests, etc.).
- Conceptualizes and performs a variety of financial analyses to resolve issues and make strategic changes.
- Regularly reviews financial statements with the Chief, DOM Finance Director and others as appropriate and develops recommendations and implementation measures for revenue maximization, cost containment, and resolution of financial overruns as appropriate.
- Develops appropriate mechanisms to monitor individual physician productivity and financial performance needed to implement physician compensation plans.
- Supervises management managers and staff in these activities as assigned.
- Oversees and approves all financial transactional activities (payroll, purchase orders, travel requests, employee salary changes, journal entries, check requests, etc.)
- Business Development
- Primary contact for new business ventures within the Cardiology Division.
- Identifies, develops, implements, and manages department's new business initiatives.
- Participates in and/or leads institutional business development.
- Proactively identifies clinical sub-services that attract patient interest and develops methodologies to communicate the department's strengths.
- Works closely with department leadership to perform market and competitive analyses, develop and implement marketing and outreach plans, and assists in the development of internal and external communication and copy materials.
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- Develops strategies with administrative and clinical leadership to ensure long-term physician recruitment and retention plans.
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- Primary contact for all space utilization issues.
Personnel/Supervisory Responsibilities
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- Recruit, train, supervise and ensure professional development of non-professional staff members (Administrative Directors, Administrative Managers, etc.) and acts as a resource for professional staff members.
- Provides direct supervision to and is responsible for the conduct, operations, and results of the professional and non-professional staff.
- Coordinates with Human Resources and managers in the recruitment, interviewing, hiring, training, disciplining and discharge of all personnel.
- Develops clear managerial roles within the Division for those with direct reporting relationships to the incumbent. Assigns and prioritizes tasks and workloads for each of these managers.
- Reviews salary and wage issues, works with the Chief, Senior Vice President, and Human Resources staff to evaluate performance, develop, and implement compensation plans and undertake corrective action as necessary. Ensures that all performance evaluations are completed in a timely manner and in compliance with hospital and Divisional policies and procedures.
- Develops and obtains appropriate departmental, Human Resource, MGPO, research finance and other approvals, as appropriate, for non-professional staff personnel transactions.
- Evaluates and standardizes procedures and effectively troubleshoots and resolves issues as they arise. Responsible for making managers aware of policy and procedure changes.
- Develops and implements change management programs including efficiency and resource utilization projects.
Qualifications
EDUCATION:
MBA, MPH or other comparable master's degree, with 10 years related experience. Excellent vision, negotiation, financial management, and analytical skills required. He/she should also have the ability to gain credibility and trust with multiple layers of a complex organization; successful track record of front-line management; superb financial expertise; excellent interpersonal and listening skills; open, honest, objective manner; ability to interact effectively with front line staff, physicians, senior management, department heads and managers; and ability to bring diverse groups to work together as a team.
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
- Exceptional organizational skills and the flexibility to handle multiple tasks and deadline pressures.
- Ability to provide support, direction, and development to staff at all levels, including management and physician staff.
- Effective financial and analytical skills, including budget development, grant and contract management.
- Ability to make decisions quickly and independently.
- Excellent interpersonal/communications skills and political savvy and discretion to address difficult or sensitive issues.
- Exceptional computer skills (including operating systems, word processing, database, electronic mail, Internet, and spreadsheets) required.
- Effective leadership skills to initiate activities, direct and manage teams, professional and non-professional staff, etc.
- Able to handle sensitive and confidential issues.
WORKING CONDITIONS:
Normal office conditions. May be required to attend meetings outside of regularly scheduled hours.
SUPERVISORY RESPONSIBILITY:
Within the context of the Cardiology Division, 6 direct reports. The Division encompasses approximately 190 physicians and PhDs and over 600 staff members, (managers, NPs, PAs, RNs, technicians, administrative assistants).
FISCAL RESPONSIBILITY:
The Cardiology Division includes annual expense budgets of $90M in GH cost centers, $64M in MGPO funds, and $48M in research (direct indirect) funds.
EEO Statement
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged. Partner's Healthcare is acting as an Employment Agency in relation to this vacancy.
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