Senior Managing Director, Systems and Business Intelligence

The Senior Managing Director (SMD), Systems and Business Intelligence is a senior-level management position within the Massachusetts General Hospital Development Office. The SMD leads and is accountable for Development Services, Information Management, and Prospect Management and Research, ensuring strategic integration of these business functions and strengthening the data and technology infrastructure they collectively manage. Indirectly, the SMD helps strengthen connections with teams across the department, ensuring the department is leveraging data consistently and creatively to make strategic business decisions, such as priority setting and resource allocation. The SMD is a strategic partner across teams in developing, implementing, and refining systems that support varied and evolving business needs across all constituencies (i.e., donors, faculty, hospital and lay volunteer leaders, Development staff, etc.). The SMD works collaboratively with their peers to solve organizational challenges, which may extend outside their defined areas of responsibility.

The ideal candidate for this position is an energetic, highly motivated, results-oriented, and facts-driven team player who excels at working collaboratively with a variety of constituencies. They will have a sophisticated and comprehensive understanding of Blackbaud CRM and other best-in-class technologies that support and advance fundraising goals. They will have a broad and comprehensive understanding of complex systems and a creative approach to leveraging data to solve challenges. Further, they will have a sophisticated understanding of HIPAA and experience navigating and ensuring compliance with this law within a development setting. They will also have a solid understanding of "Generally Accepted Accounting Principles" related to philanthropy. They will have a collaborative and collegial leadership style, and be comfortable working in a complex environment and navigating an ever-changing landscape.

Overview of the Organization

was established to provide care to Boston's sick, regardless of socioeconomic status-an innovative idea in 1811. In the words of our founder, John Warren, MD, "When in distress, every man becomes our neighbor." Today, Mass General is a 1,021-bed academic medical center that annually admits 44,000 inpatients, handles 2 million outpatient and emergency visits and performs more than 47,000 surgical operations. Mass General operates the largest hospital-based research program in the United States and is the top recipient of hospital research funding from the National Institutes of Health. With an annual research budget of $1.3 billion, 1,200 clinical trials are taking place at Mass General at any given time, paving the way for new and improved treatments for our patients locally and around the globe. Mass General is the original and largest teaching hospital of Harvard Medical School.

With Brigham and Women's Hospital, Mass General is a founding member of Mass General Brigham (MGB), a large, integrated care delivery system that includes community hospitals, primary care and specialty physicians, specialty facilities, community health centers and other health-related entities.

Overview of the Department

Mass General's philanthropy program has grown among the most successful in academic medicine and health care. The is a vibrant and collaborative team focused on advancing the hospital's mission of health care excellence, and committed to expanding the philanthropy that makes this mission possible. Mass General is in the final stretch of the Campaign for Mass General, a seven-year, $3 billion campaign that will successfully conclude on December 31, 2024. In parallel, the hospital has undertaken a capital campaign for a new, state-of-the-art inpatient facility that will extend beyond 2024; construction of the new Phillip and Susan Ragon Building is underway.

Mass General offers a including generous health care and retirement plans and an array of professional development opportunities. The Development Office Flexible Workplace Program is a hybrid work model that affords employees the opportunity to work in the office a minimum of 4-6 days per month, depending on the business needs of the role. We comply with all Mass General Brigham , including vaccination mandates.

We recognize and value a diversity of perspectives, experiences and backgrounds in both our workforce and donor community. Rooted in the and initiative, we actively work to build and retain a more diverse workforce; foster an inclusive and equitable work environment where everyone belongs; examine unconscious bias; and address systemic barriers to these goals. We believe in treating our constituents and each other with the dignity and respect that every human being deserves.

to learn more about the Development team and what it's like to work with us.

To Apply

Applications must include a resume and a cover letter detailing applicable experience and accomplishments.

PRINCIPAL RESPONSIBILITIES

General: The SMD is responsible for advancing the strategic visions of the department and the teams under their purview, optimizing data and technology and helping lead and support the department in making strategic business decisions. They are also responsible for ensuring strong systems that support work across teams, including prospect identification and assignment; prospect management policies and pipeline management; and gift processing and donor stewardship. The Senior Managing Director leads the teams responsible for the following areas:

* Development Services: Oversee all aspects of gift administration, ensuring efficient gift processing and compliance with industry and regulatory standards, and lead the Management Committee on Gift Acceptance.

* Information Management: Oversee all "knowledge management" functions in advancement of fundraising goals, including Blackbaud CRM database and all marketing technology solutions.

* Prospect Management and Research: Oversee all prospect management and research activities and policies.

Specific: In consultation and/or collaboration with the Senior Vice President, Vice President, fellow Senior Managing Directors and other colleagues as appropriate, the Senior Managing Director will:

Senior Management

* Play a leadership role in strategic planning for the department to develop and implement strategies to sustain a $550M three-year rolling average post-Campaign, including the evaluation of enhanced technologies and business practices

• Partner closely with business partners across the hospital and Mass General Brigham system, including the Enterprise Development Office, the Enterprise Architecture Committee, etc., to:
• Understand policy changes and how they will impact Development, and lead the communication/change management around these changes within the department
• Advocate on behalf of the department's unique business needs

o Ensure the seamless integration and compliance of development activities with other functional areas in the hospital and system

• Oversee the Management Committee on Gift Acceptance on behalf of the department and hospital, in close partnership with the Vice President, Senior Vice President, and other hospital and system-level leaders. Oversee related reporting and recommendations to the Trustee Naming and Gift Acceptance Committee

• Attend regular meetings of the Co-Chairs of Philanthropy
• Attend regular senior management team meetings and engage in healthy and productive discussions on department issues, working toward consensus
• Serve as a thoughtful leader and advocate of managed teams, including identifying, developing and retaining the next generation of leaders within the department

* Contribute to and enhance a culture of aspiration, innovation, collaboration, accountability and transparency

* Demonstrate a commitment to diversity, equity, inclusion and belonging

* Oversee the budget for managed business units and ensure fiscally responsible budget management

* Follow all office-wide, hospital and MGB policies and processes on gift acceptance and campaign counting, expense approval, performance reviews, performance management, prospect management, and other areas

• Take on other office-wide duties at the request of the Vice President or Senior Vice President

• Adhere to the mission, credo, and standards of behavior of Massachusetts General Hospital

Development Services:

* Oversee the Senior Director, Development Services and all aspects of the hospital's gift administration according to state and federal policies, regulations and laws concerning charitable gifts

* Foster a culture of continuous improvement, including providing strategic oversight of the "Gift Lifecycle" project to bring the gift booking form online, enhancing the efficiency and effectiveness of this process and ensuring a timely and optimal start to donor stewardship

* Maintain a strong working partnership with Mass General and MGB Finance departments on all aspects of gift administration and financial reporting

* Enhance connectivity between Development Services and Donor Relations, in partnership with the Senior Managing Director and Managing Director for Donor Relations, to ensure the highest levels of customization and service to donors

Information Management:

* Oversee the Managing Director, Information Management and all strategy and activities related to the Blackbaud CRM database and all business intelligence activities in support of fundraising efforts including reporting, analysis and modeling, as well as marketing technology

• Oversee the technical direction of all use of appropriate fundraising applications and the adoption of best practices for database administration and application functionality and the management of other technologies related to support of the hospital's fundraising operations

* Oversee management of the department's marketing technology stack, including web and ecommerce platforms, best in class third party software solutions, marketing automation solutions, digital advertising solutions and the integration of these systems and integrations to the Department's CRM

• Participate in governance discussions related to MGB-wide Blackbaud CRM, as needed
• Oversee the vetting of new technology requests through the Enterprise Architecture Committee
• Oversee and enhance all Tableau dashboard reporting across Development business needs (e.g., revenue, activity, budget, etc.), ensuring strategic and consistent reporting and analysis

Prospect Management and Research:

* Oversee the Managing Director, Prospect Management and Research and overall strategies and guidelines related to Prospect Management and Research

* Advance the strategic vision of the Prospect Management and Research program, collaborating with senior management in setting policy, refreshing prospect identification and prospect management strategies as appropriate, tracking fundraising activity and reporting needs

* Oversee all aspects of the department's compliance with HIPAA regulations, including response to inquiries/requests, advising on Development communications with patients, access and exchange of information with internal and external parties

* Oversee the due diligence research process and the preparation of reports and recommendations for the Management Committee on Gift Acceptance and the Trustee Naming and Gift Acceptance Committee.

QUALIFICATIONS

Education and Experience

This position requires a bachelor's degree and at least 15 years of development experience, including a minimum of 10 years of management experience, demonstrated success managing a team and a history of professional growth within a large, complex organization. The successful candidate will possess a comprehensive understanding of philanthropy information systems, prospect management and gift administration. Development experience in a health care setting preferred.

Additional skills and competencies include:

* Proven ability to lead and inspire high-performing, self-directed teams, expanding capacity and strengthening performance while preserving cultural attributes and innovating as needed

* Intellectual capital and stature to build alliances with the various constituencies of Mass General and Mass General Brigham

* Comprehensive knowledge of gift processing operations and IRS policies related to charitable giving

• Experience with relational databases, report writing, Blackbaud CRM, or other complex donor information systems packages preferred
• Ability to develop and clarify business requirements and specifications for system related projects and ensure that business needs are met in an efficient manner
• Advanced familiarity with Microsoft Office suite, 2012 Microsoft SQL Server, Oracle and other third-party software preferred

* Familiarity with privacy-related rules and regulations, including HIPAA

* Proven leadership abilities including building relationships with diverse groups within a complex and/or highly public organization

* Team player and consensus builder with a collaborative, flexible style who is patient and comfortable with ambiguity, as discussion and decision-making evolve

* Judgment, tact and discretion in handling highly sensitive information, unflinching integrity, and proven ability to maintain utmost confidentiality

* Excellent communication skills (both written and verbal)

* Excellent analytical and problem-solving skills, embrace challenges, and develop creative solutions

• Creativity and high levels of energy and enthusiasm
• Understanding of health sector issues, politics, social issues and decision-making
• Strong belief in the mission of Massachusetts General Hospital

Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.