Assistant Spa Manager

Overview

As an Assistant Spa Manager at one of our Atticus Franchise Group Massage Envy franchised locations, the largest operator system for Massage Envy, you play an important role in driving our vision that total body care is an integral part of everyone's well-being journey while executing the task at hand. We are looking for a value-based leader that delivers exceptional client and associate experiences to grow top line sales and relationships.

Roles & Responsibilities

• Rally a team of caring professionals to deliver an excellent end-to-end experience to all clients.
• Build relationships with service providers and customer service superstars to guide, support, and inspire them by setting clear expectations, providing ongoing training and mentorship, and reviewing performance regularly to empower team members to improve and grow.
• Guide the team to positively resolve customer challenges while driving memberships and promoting retail sales.
• Create a strong workplace culture where all employees feel valued, good work is recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission.
• Manage the daily operations of the location alongside your management team.
• Maintain a clean, safe, therapeutic environment for everyone.
• Partner with the franchisee to set performance goals and working with the team to achieve them.
• Manage inventory and deposits to ensuring compliance with all labor and employment laws.
• Model the Massage Envy core values of optimism, gratitude, excellence, consistency, and empathy.

Benefits 

• Paid Time Off
• For Full-Time employees, the company offers a comprehensive benefits program including Medical, Dental, and Vision through Anthem.
• Other coverages offered include Short- and Long-Term Disability options, Life Insurance, Spouse and Dependent Life Insurance, Accident Insurance, and Hospital Indemnity.
• 401K Retirement plan for Full-Time employees
• Discounted Pet Insurance through Bivvy
• Discounted services and products for Employee Membership!
• Sales commission, monthly incentives, and management bonuses based on performance.  
• A dynamic, energizing environment where you are consistently challenged, never bored.   
• Leader training and development to help you grow as a manager and lead your team.

Our Commitment to You

As the largest Massage Envy Franchise owners, with 75 locations across the US, we pride ourselves on Accountability, Integrity, and Teamwork. We invest in your personal and professional growth by encouraging open communication and providing you with ongoing training and development supported by a structured management team to help you succeed.

What We'll Accomplish Together

As a team, we're committed to delivering on the Massage Envy brand promise—we help you take care of you—every day to clients and employees alike. As the connector between the franchise owner, franchise staff, and clients, you're the leader of the mission, bringing everyone together to work cohesively toward that goal. Daily work in this role includes:

• Leading the way to an amazing experience for members and guests by managing the daily operations of the location, maintaining a clean, safe, therapeutic environment for everyone and guiding the sales and customer service team to positively resolve customer challenges.
• Helping the location move more people forward in their wellness journeys by driving membership, promoting retail sales, partnering with the franchisee to set performance goals and working with the team to achieve them.
• Building a high-achieving team by setting clear expectations, providing ongoing training and mentorship, and reviewing performance regularly to empower team members to improve and grow.
• Running a tight ship where every operational detail is addressed, from managing inventory and deposits to ensuring compliance with all labor and employment laws applicable to location employees (including any local and state licensing laws for massage therapists and estheticians).
• Creating a strong workplace culture where all employees feel valued, good work is recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission. 
• Modelling the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.

What it Takes to Succeed

A team is only as strong as its leader, so we're looking for people who have what it takes to bring out the best in everyone. Those who shine in this role are: 

• Smart and experienced with prior background in management, marketing, sales, service or retail and a college degree (preferred). 
• Born leaders who can motivate, coach, influence, and inspire and who aren't afraid to have tough conversations. 
• Top performers who can set goals, prioritize work, analyze business performance, and delegate effectively. 
• Problem solvers who can think on their feet, bring people to compromise, and resolve conflict. 
• Good with people, building trust and confidence and developing positive relationships with employees, members, and guests. 

We Believe Our Differences Make Us Better

We're excited to hear from everyone with the skills, experience, and passion to do a great job. We do not unlawfully discriminate against any applicants or employees on any applicable legally protected basis, including race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you're ready to lead the charge to help people feel their best, we can't wait to meet you.

*Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.

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