Director of Student Accounts

Reporting to the Executive Director of Student Financial Services, the successful candidate will be responsible for the overall operation and leadership of the Student Accounts Office, including student and third-party billing, accounts receivable, collections, student health insurance, the cashiering functions of the College, and the management of the Banner Student Accounts Receivable Module.

The Director of Student Accounts will monitor, evaluate and improve existing processes and operating procedures, maintain and strengthen internal controls, and will be responsible for ensuring that the department provides exceptional customer service to internal and external clients.

Responsibilities and Duties:

• Oversee operations of the Student Accounts Office, including billing, receivables and cashiering functions.
• Supervise the preparation of the daily deposit and accounting feed summaries and other banking related activity.
• Assist with the reconciliation of Student Accounts Office records with those of the Finance Department to ensure complete agreement of billing, receipts, disbursements and outstanding receivable records. Prepare as needed weekly, monthly, quarterly and annual reports and analyses.
• Manage the collections process, including but not limited to developing strategy, creating and monitoring A/R aging, producing monthly A/R reporting, sending collection letters, and working with collection agencies and the MA state intercept program.
• Process student and vendor refunds within required timeframes.
• Maintain, evaluate and recommend changes to strengthen internal controls.
• Ensure compliance with institutional, federal and state regulations.
• Manage the Banner Student AR Module and ancillary systems including access, security, validation tables, billing rules, upgrades, testing, and implementing new functionality.
• Maintain and improve web pages related to student accounts; ensure that all communication vehicles (web, email, college publications, new student orientation content) provide consistent and accurate due dates, costs, policies, and other important information.
• Interact with external auditors, participate in auditing projects, and provides information and access to accounting records as required.
• Prepare 1098-T forms; develop and deliver annual 1098-T staff training.
• Recommend, design, and implement policy and process enhancements to continually improve the student experience.
• Provide training and guidance to all College departments regarding Student Accounts Office policies and procedures for accounts receivable, cashiering, billing, collections and refunds.
• Develop, mentor, train and motivate team members to elevate the overall proficiency level of the department.
• Participate in new student orientations, open houses, and other related events both on-campus, off-campus, and virtually. Requires occasional public speaking.
• Provide direct supervision to Accountant III union position.
• Other duties as assigned.

Requirements:

• Minimum of five years of progressively responsible experience working in a Bursar/Student Accounts Office.
• Bachelor's degree in a traditional academic discipline.
• Proficiency with Microsoft Office products, particularly Excel.
• Knowledge of federal Title IV cash management regulations.
• Exceptional customer service with strong student-centered focus; commitment to student satisfaction and success which includes the ability to work effectively with a diverse employee and student population as well as collaborate effectively with administrators and others to achieve goals.
• Ability to communicate professionally and effectively in written and verbal forms.

Preferred qualifications:

• A minimum of three years of supervisory experience.
• Master's degree in a traditional academic discipline.
• Experience with Banner, or similar ERP system.
• Experience with reporting software.
• Experience working with TouchNet, Nelnet, collection agencies, and the student health insurance program (SHIP).
• Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
• Excellent analytical, problem-solving and conflict resolution skills.
• Knowledge and ability to use applicable information technology and systems to meet business needs.
• Familiarity with debt collection and intercept regulations.

Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training, and experience required for the responsibilities of this position.

Additional Information:

Position Status: Non-Unit Professional, full-time state funded with benefits.

Hours: 37.5 hours per week.

Salary: $77,207 - $108,000(annually), commensurate with education and experience.

Worksite: Assignments will include all Massasoit sites

Deadline to Apply: September 17, 2023

Application Instructions:

A cover letter and resume are required, please apply online. Resumes will NOT be considered without an accompanying cover letter.

Please Note: Faxed, emailed, or mailed in resumes and/or materials will NOT be accepted. Due to the high volume of applications we receive, we are unable to provide individual feedback on application statuses. Please refrain from contacting the hiring manager and/or hiring department via phone, email, fax, mail, third person party or vendor and in person. Failure to comply, may result in application withdrawal.

Massasoit Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the Title IX and Compliance Officer, Amee Synnott, 508-588-9100, x1304, Brockton Campus, Administration Building, Room 219, asynnott@massasoit.mass.edu, or the Dean of Students & Deputy Title IX Coordinator, Jessica Correia, 508-588-9100, x1402, Brockton Campus, Student Center, Room 208A, jcorrei35@massasoit.mass.edu, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.

Job Type: Full-time

Pay: $77,207.00 - $108,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement

Schedule:

• Day shift

Work Location: In person